Allison Hamel Email & Phone Number

• Consult with borrowers to determine their individual needs in order to customize their mortgage loan through our innovative online mortgage platform.
• Funded more than $3.5 million dollars in loans in my first month.
• Became licensed in 9 states with a score of 95% on NMLS SAFE exam, a national exam with a 54% passing rate.
• Established relationships with several realtors to develop a mutual referral business.

Cleveland, Ohio, United States

• Generates sales for a $2.8 million dollar a year catering program, working with both internal and external clients on the campus of Case Western Reserve University and the Cleveland Botanical Gardens.
• Led the implementation of new operational standards for event execution within a program previously struggling with inconsistent client satisfaction.
• Succeeded in securing contracts with several key clients through RFP process, putting the department 39% ahead of forecasted sales through the first 4 months of the 2020 fiscal year.
• Increased client retention to improve sales from $2.2 to $2.8 million dollars per year in just 2 years through both personalized staff development and department-wide training programs directed at product consistency.
• Created innovative event design for a wide range of occasions, from small student functions to multi-day national conferences and upscale weddings, focusing on exceeding company goals for food and labor costs.
• Received four awards for Leadership, Organization and Work Ethic.

Cleveland, Ohio

• Managed all aspects of $2.5 million dollar per year restaurant operations, including driving sales, maintaining budgets, training a strong team, and building a positive company culture.
• Performed daily and weekly accounting duties, making necessary adjustments to minimize controllable spending and work within budget in order to maximize profits.
• Trained twelve front of house managers, concentrating on bookkeeping, leadership skills, company policies, inventory management and cost-benefit analysis.
• Managed 40 front line employees, including six managers, with a strong focus on development, customer service, sales and guest relations.
• Established a grass-roots marketing program, concentrating on relationships with other businesses and organizations within the community.

Cleveland, Ohio, United States

• Managed ordering and maintaining an inventory of over $33,000 in beer, wine and spirits, as well as for managing shifts with a high level of intensity in order to ensure we exceed each guest’s expectations.
• Created, scheduled and conducted weekly training and materials to keep sales staff up to date on new products and current industry trends, leading to an increase in check averages of more than $3 per guest over the.
• Decreased product losses through weekly inventory to ensure proper usage and to troubleshoot problem areas.
• Increased sales and guest retention by implementing new service standards.

Pediatric Neurosciences, Cleveland Clinic Main Campus

• Managed physician’s clinical schedules and patient registration utilizing Epic software and leading a team through front-line service of patients.
• Led project focusing on analysis of providers’ schedules to implement practices to decrease patient no-show rate and improve clinic time utilization.
• Coached team to increase engagement by establishing Engagement Committee and enlisting the participation of several team members, leading to increase in employee satisfaction scores in annual Gallup Poll.
• Worked with the Residency Program Director, Fellows and Residents to coordinate Residents' clinics within accreditation guidelines.
• Received Caregiver Excellence Award in recognition of outstanding service in 2012, and was awarded eight Honors awards and six Appreciation awards for service, teamwork and quality.

The Cabin Club, Westlake / Delmonicos Steak House, Independence

• Front-of-House Trainer, The Cabin Club, Delmonico’s Steakhouse 2007 to 2011 Trained 14 servers and bartenders utilizing company policies and focusing on points that enhance sales and guest relations.
• Submitted changes for front-of-house training manual that were adopted and implemented by management for future use.
• Compiled reference manual for beverage sales training to educate front-of-house staff, resulting in increased beer and wine sales throughout the company.
• Participated in focus group meetings to identify opportunities for growth and ideas to drive company’s development.

Department Of Mathematics And Computer Science, Kent, OH

• Taught eight remedial level math classes over two semesters while enrolled as a graduate student at Kent State University.
• Developed lesson plans and created tests, homework assignments and projects designed around Kent State University’s curriculum utilizing Microsoft Office programs.
• Organized grade book for ninety students using Microsoft Excel.
• Tutored several students outside of normal classroom hours.