Allison H. Email & Phone Number

Port St. Lucie, Fl, Us

Palm Beach Gardens, Florida, United States

- Initiated efficiency processes for documentation and programming to minimize error and decrease project turn-around time by 50%.- Created 70+ cloud-based portals and educated clients on the importance of securely sharing PII and PHI documents via the portal to decrease the opportunity for data breaches.- Received 100% client satisfaction survey responses on plan year renewal process including project management, programming, testing, demonstration and release to production before due dates.- Contributed towards monthly successful sprint and patch releases to increase user experience and decrease coding and bug issues by completing more than 50-150 test scenarios each release.- Lead implementations of five client payroll audits and personnel imports APIs to decrease the transfer of data processing time by 75% and decrease discrepancies between databases.- Trained 10 new hires in properly authenticating clients and their employees on support calls prior to providing PHI and fully documenting details in a Jira ticket.- Trained clients on utilizing website dashboard to obtain overview and detailed reports for employee benefits submission to ensure respective employees elected benefits prior to close-out date and to reconcile invoices.- Trained clients and internal teams on the utilization of Microsoft SharePoint to document all communication and maintain centralized location for benefit and file implementation documents. - Analyzed data discrepancies during client and feature implementations using Microsoft Excel to eliminate duplicate records that would result in overlapping coverages and higher premiums.- Created 100+ EDI 837 5010 eligibility files and proprietary Excel eligibility including implementation, programming, testing, scheduling on File Scheduler, reviewing status in Quartz and resolving any technical issues with vendor’s EDI contact.

Palm Beach Gardens, Florida, United States

Palm Beach County, Florida, United States

- Prevented social engineering attacks and reduced fraud cases by properly authenticating customers prior to engaging in banking transactions.- Acknowledged as top banker for new business relationships six times within 12 months by conducting detailed financial reviews and recommending appropriate products.- Reconciled client’s financial transactions against client’s checkbook records to identify errors or fraudulent activities. - Consistently passed branch audits by adhering to policies and procedures for branch opening and closing procedures, dual control, log maintenance, cash handling and PII documentation for account openings/transactions.

Palm Beach County, Florida, United States

West Palm Beach, Florida, United States

Palm Beach Gardens, Florida, United States

Bachelor Of Business Administration - Bba, Marketing

Comptia Security+

Jason Dion’s course for CompTIA Security+ certification

Certification, Certified Health Coach

Certification, Web Design Optimization

Bachelor Of Business Administration - Bba, Business Administration And Management, General