Allison Hoge Email and Phone Number
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The main theme that spans my over 10-year career in User Experience (UX) Design is my track record of uniting and aligning groups of people toward a common goal:▶️ To create a product that people love, improves their lives, and makes the world a better place.My strengths lie in defining design strategy, delivering UX vision and a plan for iterative updates, and allocating support and resources to set up team members for success. I’ve successfully met aggressive deadlines by uniting cross-functional teams to improve digital products and create user-centered web, IOS, and Android application experiences.- CAREER HIGHLIGHTS -✔️ Reimagining direction, vision, and scope of Patient Routing project and orchestrating collaborative efforts to create a unified user experience that simplifies patient access to different types of care.✔️ Meeting aggressive timeline and achieving unprecedented 6-month product launch after enhancing visibility of design work and reallocating design resources for iterations.✔️ Launching MyUPMCs first mobile app across Android and iOS with enhanced functionality which skyrocketed user acquisition by 83% and utilization of online scheduling in the patient portal by 37%.✔️ Bridging the gap between design and development while improving the consistency of codes and UI components across engineering teams.LET’S CONNECT!I’m passionate about innovating and solving problems for others, and I’m excited to take on my next challenge with a high-profile design agency or technology organization. If you would like to discuss how my skills may be a great match for your team, I’d love to connect!👥 Send me a Connection Request (Please "Add a note" or "Personalize invite" to get a response!)📧 Or send an email to allihoge1@gmail.comSPECIALTIES: User Experience (UX), User Interface Design, Product Design, Mobile Application Design, Interaction Design, UX Research, Usability Testing, Wireframing, Prototyping, Mockups
Synchrony
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Avp, Interaction Design/Information Architect/User ExperienceSynchrony Oct 2022 - PresentStamford, Connecticut, Us
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Lead User Experience / Ux DesignerPhreesia Nov 2021 - Aug 2022Wilmington, De, Us -
Lead User Experience/ Ux DesignerCvs Health Mar 2021 - Nov 2021Woonsocket, Ri, UsI lead, mentor, and coach a team of 4 creatives through the iterative design process—including creative concepting, UX research, rapid prototyping, usability testing, and feedback synthesis—for the Patient Routing component design for CVS website after realigning direction around product vision. I contribute to scrum meetings from sprint planning and backlog prioritization to retrospectives. I also work across cross-functional groups to define and negotiate work priorities with dependencies.HIGHLIGHTS OF ACHIEVEMENTS:Reimagined direction, vision, and scope of Patient Routing project and orchestrated collaborative efforts to create a unified user experience across CVS brand and simplify patient access to different types of care.Met deadlines for discovery phase after two successful rounds of testing despite multiple pivots in scope by allocating support to user research and enabling the team to focus on their specialty areas. -
User Experience ArchitectVirtusa Aug 2020 - Mar 2021Southborough, Ma, UsWithin this role, I directed and mentored 2 designers while spearheading the design of PNC Bank’s first digital refinancing application. I accelerated the product launch by leading a series of creative critiques and collaborative efforts with designers and cross-functional teams, consulting on technical feasibility, and allocating support to meet end of sprint deadlines for user research and maximize productivity. I also created and delivered presentations to gain stakeholder buy-in across the organization.HIGHLIGHTS OF ACHIEVEMENTS:Expanded PNC Bank’s self-service users 30%, reducing dependency on loan officers for mortgage loan applications, by accelerating prototyping and user testing for digital mortgage application.Met aggressive timeline—achieving unprecedented 6-month product launch—and 15% increase in productivity after enhancing visibility of design work and reallocating design resources for iterations.Overhauled information architecture and introduced 5 new components to enterprise design library after collaborating with cross-functional teams to define and align content strategy with strict compliance standards. -
Ux DesignerThe Coronavirus Job Gap Feb 2020 - Aug 2020Sundsvall, SeI spent this time updating my portfolio and upgrading my skills. -
Lead User Experience / Ux DesignerUpmc Enterprises Sep 2017 - Feb 2020Pittsburgh, Pennsylvania, UsI oversaw 3 designers in ideating and refining product designs for an online patient portal. I established ongoing creative critiques for multidisciplinary teams of engineers, product managers, and designers which facilitated rapid concept iteration. I served as Design Lead Representative during sprint planning, daily scrum meetings, grooming, and sprint reviews—aligning business objectives with user goals across web, iOS, and Android platforms. Managed in-person and remote usability testing, user research interviews, and feedback synthesis.HIGHLIGHTS OF ACHIEVEMENTS:Launched MyUPMCs first mobile app across Android and iOS with enhanced functionality which skyrocketed user acquisition by 83% and utilization of online scheduling in the patient portal by 37%.Boosted registrations from 4% to 42% by eliminating barriers of entry through patient registration and onboarding processes in the iOS and Android apps which included reducing the number of fields to complete, implementing instant activation, and introducing virtual care coordinator to personalize the experience.Simplified patient scheduling process online which reduced support calls to customer service by clarifying terminology of appointment types and adding virtual guidance for those who were new to the tool or need additional assistance.Amplified team velocity and visibility into creative design process by developing protocols for usability testing and centralizing accessibility to user research. -
Senior User Experience / Ux DesignerUpmc Enterprises Jan 2015 - Sep 2017Pittsburgh, Pennsylvania, UsI guided the research and design of a payment application platform by translating early discovery work for the product into a unified architecture serving both research participant and athletic payment use cases. I delivered presentations to a multidisciplinary team of 12 engineers, quality assurance specialists, product managers, and other stakeholders to communicate product vision—integrating feedback into design and strategy without sacrificing best user experience. I also created detailed work plans, managed the design and front-end implementation of UI components across all features, alignment of wireframes / prototypes with design concepts, and usability testing.HIGHLIGHTS OF ACHIEVEMENTS:Launched Vincent MVP, a payment application for dispersing payment to athletes for per-diems, which replaced the legacy app and was later adopted across the University of Pittsburgh and other universities.Bridged the gap between design and development while improving the consistency of codes and UI components across engineering teams by translating the design library into a universal format for wireframes and prototypes using a shared language for communicating with engineers.Proposed supply chain improvements and overhead reductions to product managers, engineers, executives, clinical staff, and hospital management after researching and mapping complex supply chain processes.Advocated the consolidation of separate legacy point-of-service, central billing, and accounting applications for special use cases with additional features including online patient payments and payments tracking—resulting in executive buy-in, successful pilot program at Altoona Hospital, and 100+ additional product improvements.
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Senior User Experience / Ux DesignerManagement Science Associates Feb 2011 - Jan 2015Pittsburgh, Pa, UsI was recruited to lead the direction of user research, usability testing and analysis, and interaction design for complex web applications. I consulted on a corporate website redesign which incorporated 10 divisions and featured 40+ products and services.HIGHLIGHTS OF ACHIEVEMENTS:Assembled organization’s first UX team by hiring a designer and 2 interns after assessing need for and defining structure of design team.Initiated, researched, and implemented a persona campaign to create a focused vision for a sales tool used by 60+ consumer product goods firms, 300K+ retail stores, and 10K+ sales representatives and brokers.
Allison Hoge Skills
Allison Hoge Education Details
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The Art InstitutesWeb Design And Development -
Duquesne UniversityJournalism & Multimedia Technology
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University Of The ArtsPainting And Drawing -- Multimedia Technology/Design
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Ixdf - The Interaction Design FoundationUser Experience Design
Frequently Asked Questions about Allison Hoge
What company does Allison Hoge work for?
Allison Hoge works for Synchrony
What is Allison Hoge's role at the current company?
Allison Hoge's current role is User Experience / UX Designer aligning human-centered design ideas with business initiatives | Committed to collaborative problem-solving and leading the entire design process, from research to high fidelity prototypes..
What is Allison Hoge's email address?
Allison Hoge's email address is al****@****ail.com
What schools did Allison Hoge attend?
Allison Hoge attended The Art Institutes, Duquesne University, University Of The Arts, Ixdf - The Interaction Design Foundation.
What skills is Allison Hoge known for?
Allison Hoge has skills like User Interface Design, User Experience, Information Architecture, Usability Testing, User Research, Interaction Design, Information Design, Usability, Qualitative Research, Data Visualization, Bootstrap, Workshop Facilitation.
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