● Front desk at a busy dermatology practice specializing in MOHS surgery: handling a high volume of calls and inquiries, scheduling and rescheduling patients for procedures and appointments, processing referrals, collecting co-pays, correctly distributing a high volume of faxes from providers, patients, and insurance companies, gently discussing biopsy results with patients when needed, ensuring that patients receive the antibiotics needed for their procedures, making confirmation calls, sending confirmation emails and new patient paperwork, printing end of day financial reports, opening the practice, compiling patient charts with the necessary information for their appointments, looking up insurance benefits, organizing the charts.

Managing the front desk at a busy, award-winning yoga studio in a growing company, providing assistance to new guests, managing memberships, assisting with guest questions and concerns in store and over the phone, maintaining the cleanliness of the studio, sending notification emails on studio events and promotions

Managing reservations, questions, and customer service at a successful restaurant, making schedules for both staff and private events, utilizing both Point of Sale and scheduling software, mixing cocktails, aiding in off-premise events, processing deliveries, doing inventory, handling money, and performing opening restaurant duties.

Educating guests on products, utilizing the Point of Sale cash system, processing payments, refunds and exchanges and issues gift cards, processing stock upon arrival from warehouse, and preparing the store for business each day all while offering an exceptional guest experience.

compose and edit weekly internal newsletter, manage non-perishable inventory, data entry for customer loyalty program, execute special events, supervise staff, schedule staff,reconcile money, strive to make sure each guest has an excellent experience

made host schedule, answered phones, maintained customer loyalty program, composed and edited internal news letter, hired and aided in training staff.

provided excellent customer service, multi-tasked constantly, mastered over 120 signature drinks, became an expert on vodka, was responsible for counting down money at the end of the night.

provided excellent customer service, mastered a large and diverse menu, maintained grace under pressure, helped set up and serve special events.

opened restaurant, handled bank deposit and making change, trained new hires, handled large party reservations.