Allison Isch Email & Phone Number

Raleigh, Nc

• Analyze and overhaul entirety of educational processes and procedures via multi-step approvals from volunteer committees and Board of Directors to bring current in the virtual, post-pandemic landscape• Evaluate roles and responsibilities across a 30-person team in a matrixed environment and independently design optimal staffing models for education projects• Create and implement 12 project planning templates annually to verify project timelines, track deliverables, and modernize project management• Analyze over 400 member surveys and self-assessments each month to develop educational format recommendations and present findings to key stakeholders

Wilmington, Nc

• Restructure $700,000 education budget to ensure accurate performance metrics and streamline reporting while simultaneously maintaining multiple large budget projects• Create and present monthly financial summaries to the finance committee and prepare annual audit reports for the $900,000 annual budget• Rebuild relationships with 45 volunteer board and committee members to ensure achievement of annual strategic goals• Communicate directly with executive stakeholder leadership both within client teams and among external volunteers

Raleigh, Nc

• Manage project plans for internal team of 10 encompassing annual education initiatives including conference abstract collection and notifications for over 300 submissions, program development, and quarterly webinars that impact more than 5,000 participants across all learning management system (LMS) platforms• Manage client website and communications calendar to include weekly blog posts, bi-weekly emails, and estimated 12 monthly social media posts, increased Twitter followers by 80% in 18 months• Develop project plan template for annual exam administrations, impacting 200 exam candidates each year and created process documentation adhering to National Commission for Certifying Agencies (NCCA) standards• Piloted process improvements for certification program to streamline member experience and document within revamped SOPs

Washington D.C. Metro Area

• Plan and execute meetings, events, and tradeshows for multiple client organizations ranging from 200 to 6,000 attendees• Manage multiple aspects of the event planning process by creating and executing project plans including the following: Convention Management – registration, housing, specs, BEOs, logistics Tradeshow Management – exhibitor management, sponsorships, fulfillment• Complete financial management from creation of event budgets, processing of invoices, and reconciling revenue and expenses alongside the accounting team

Washington D.C. Metro Area

• Create vendor RFPs ranging from photographers to general service contractors• Review and negotiate vendor proposals and contracts• Monitor event details to ensure accurate reporting for events, including data associated with attendee and tradeshow revenue• Compile and analyze post-conference data for final budget reporting and to improve subsequent conferences• Deliver excellent customer service to client organization teams and event attendees• Coordinate and execute an average of two vendor office visits per month

Baltimore, Maryland Area

• Prepare custom setups in private rooms for use by the customer, as well as ensure main space setup is correct according to customer specifications and provide beforehand clarity on any logistical or aesthetic changes• Act as primary point of contact for multiple vendors and monitor their adherence to service contracts• Monitor and correct the pace of the event in terms of culinary staff and critical vendors such as the DJ• Manage the backstage of the reception by acting as stage manager for all customer-requested special events and entrances• Assist customer personally by being on hand to bring beverages, food, help with cake cutting, and cue photographer to ensure their evening is worry-free and well managed• Break down the main event space, inventory items, check out vendors, oversee and clean customer rooms

National Harbor, Md

• Primary liaison for clients, attendees, and third party vendors to all hotel departments• Works diligently with clients throughout duration of program in order to foster trusting relationships, anticipate their needs, and proactively resolve issues• Provides exceptional on-site service to clients for programs up to 10,000 attendees utilizing over 545,000 sq. feet of event space• Attends pre-conference meetings alongside Convention Service Managers and Catering Managers to review group resumes, BEOs, specifications, and diagrams• Adept in utilizing various software programs in order to produce pass-on reports, BEOs, change logs, and post convention reports• Achieves successful execution of all phases of the event process including planning, day-of coordination, and program conclusion

National Harbor, Md

• Elevate guest experience by being friendly, welcoming, and knowledgeable• Effectively communicate with all departments of the hotel to ensure guest requests and needs are met • Proficient in PMS OPERA• Greet guests upon arrival and efficiently check them in and out of the hotel, while maintaining an individualized experience• Gain positive recognition by name through Guest Voice by continuously providing guests with personalized interactions

West Chester, Oh

• Analyze nightly reservations and other multiple variables to craft a floor plan which optimizes guest experience and even distribution for staff• Manage multiple time-sensitive dynamic schedules and requests to ensure consistent staffing supply chain• Review business objectives, industry best practices, and company values to craft and implement a training program for all host staff• Full event sales cycle experience from corporate customer first contact, to presentation of venue’s business offerings, communication and preparation for the event, and presence during the event to ensure each customer was well-informed, comfortable, and expectations were exceeded• Collaborate with senior management in planning annual New Year’s Eve party of approximately 600 guests• Verified all customer information was retained properly in company CRM for future sales

West Chester, Oh

• Used nightly plan information to direct customers upon arrival, ensuring a minimum wait, informed time estimates, and even distribution of work for wait-staff• Brand executive over phone inquiries, pleasantly and efficiently answering questions, and ensuring proper communication channels were reached• Ensured all guests’ expectations were exceeded by being courteous, knowledgeable, friendly, and discreet when issues arose• Rose from host to management over 6 months of dedicated successful customer service, used as role model for future employees

Bachelor’S Degree, French Language And Literature

Activities and Societies: Phi Sigma Rho

Certificate, Business French