Allison Jack (Aj) Email & Phone Number

Australia

Australia

Australia

Melbourne, Australia

A vital role within the Orange Business Services core sales account team covering pre and post sales working closely with customer stakeholders of all levels and across internal teams to provide solutions and first class customer service to large, technically complex and globally diverse customers. Build long-lasting customer relationships and constantly seek out ways to exceed their expectations. Maintain, target and grow existing account base, creation of quotations, evaluations and responding to related customer requests. Identifying and communication of sales opportunities, mitigating risks and day-to-day account activities using Salesforce to record and manage sales opportunities. Manage the customer life-cycle from on-boarding and adoption, to maintenance, expansion and renewals. Work with internal teams and technology suppliers across the globe with a focus on customer satisfaction, quality support and ensuring revenue targets are met/exceeded. Ensure that what has been ordered by the customer is delivered and billed as as per expectations.

Melbourne, Victoria, Australia

A dual role working across multiple accounts as account representative / contract specialist. As an account representative, I was a core member of the sales team, acted as the 'voice of the customer' and ambassador for customers creating a relationship of trust improving the customer experience focusing on customer loyalty, revenue retention and growth, ensuring that customers received the highest quality of service through proper setup and execution of the products/services to drive value for them. As a contract specialist, I was responsible for the in-life customer contract, obligations, deliverables, customer satisfaction and profitability for nominated contracts ensuring a thorough understanding of all contracted service commitments and obligations to be achieved for customer contracts. Ensured projects and services were delivered on time and budget ensuring any risks were mitigated.

A key member of the sales team, ‘voice of the customer’ and ambassador for customers creating a relationship of trust and help to improve the customer experience. Ensuring that customers receive the highest quality of service through proper setup and execution of the products/services to drive value for them. Interact with sales and service managers to ensure that the customers’ requirements are understood and commitments are met. Working with the customer and the wider account team to identify the service requirements across all BT products and services well as identifying and solving and risks or issues that may arise. Regularly review performance of products and services to ensure adherence to specific SLA’s, and manage associated remediation plans. Management of customer escalations ensuring internal teams and or vendors prioritized accordingly and communication with customers during critical events.

Assisting the Regional Implementation Manager in leading a team of specialist staff to deliver objectives of the combined group and the individuals.Management of work balancing and scheduling across the team Analyzing performance, highlighting problem areas and identifying improvement actions for the team and individuals against targets.Acting as escalation point for customer or supplier issues.