Social work graduate with a focus on empowering individuals with disabilities through psychoeducation, individual counseling, support groups, and case management services to enhance their quality of life.Dynamic professional with municipality experience and 10+ years providing specialized customer service needs, troubleshooting information, reporting and analyzing customers’ information and needs, and documenting detailed billing information and data retention. My background also includes serving as an advocate and case manager for a diverse clientele receiving public assistance. Demonstrates ability to remain calm, flexible, organized, and efficient in a variety of situations. Exercises discretion in handling confidential information. Recognized as a team leader who attends to detail, delivers accurate documentation in a timely manner, and possesses solid follow-through skills and a high degree of professionalism.