* Work with leaders across the company to create and maintain Business Continuity Plans (BCPs) year round. * Ensure plans are tested and approved on an annual basis* Conduct BIAs on all plans (currently utilizing Archer to house all BIA Campaigns) * Work as admin for our Mass Notification System (Everbridge) and coordinate between Everbridge account managers and Exelon leadership to negotiate contracts and ensure payment on services is handled as contracts come up on renewal* Attend industry led conferences and seminars to learn about the industry and how others view and create their BC programs* Help to coordinate company wide Exercises to test resiliency and recovery strategies* Finding gaps in current recovery strategy to help to create more robust plans* Work as admin on company Resilient Communications program, organizing and coordinating with service vendor to provide Satellite communication devices for critical individuals and office locations.

* Led a team of 30 individuals working on a 24/7 in person environment. * Created training opportunities for all shifts, allowing outside departments to come in and lead sessions to help operators to understand what was available to them. Partnered with HR dept. * Developed updated procedures for day to operation* Organized procedures both in an online (SharePoint) environment and in a physical binder held on two premises. * Conducted meetings for all operators to develop skills and help with setting and meeting goals for each person. * Created opportunities for the staff to participate in volunteer events * Proposed new ideas to leadership and presented on multiple occasions utilizing Microsoft Teams and PowerPoint to share ideas* Created a new-hire training program to quickly introduce new personnel to the position and get them acclimated and productive on the team as soon as possible. This program is still used by the team to date.

Lead operator, supervising team of operators, documenting and delivering shift report to aid next shift, while delegating projects and approving all outgoing messages. Oversee various nationwide sites in proprietary company command and control center, protecting many falling under local, state, and federal regulatory compliance.Trusted to activate various site-alert notifications and protocols to ensure safety of company employees and assets in crisis situations.Deliver detailed security incident reports regarding property damage, theft, unauthorized persons, suspicious activity, and additional risk situations. Provide Rapid response to security eventsIdentify security issues and risks and develop mitigation strategiesInterpret and apply security policies and procedures, provide updates and recommend improvement processes and mitigation activitiesMaintain up to date knowledge of security industry standards, solutions, processes and threat vectors. Work in a 24/7 SOC enviornment

Worked as a bank teller at multiple locations for PNC Bank. During this time I was responsible for a multitude of tasks that took both training and skills to accomplish on a daily basis: * Completing transactions both deposits and withdrawals* Responsible for the counting down of teller drawers* Counting and organizing money held within the ATM machines on site* Inspecting ATM machines for any fraudulent devices* Providing outstanding customer service to clients.