Once Upon a Time, I was a Casting and Development Producer for Emmy Nominated television series A&E "Hoarders"! Additionally I had the privledge of working on a myriad of television projects for a number of major networks. Not only have I worn a lot of hats - I have worn, juggled and tiptoed on a slack line while changing hats. I have always been customer obsessed and have always thrived on ensuring the people I work with are having the best possible experience. This is what draws me to Customer Success. While working in Customer Success at a number of start-ups I've had the privilege of working directly with the client, as well has cross- functionally internally. My mission is always is to ensure that the client gets the best possible experience, understands the product, gains trust and confidence in myself and the implementation process, and trusts the organization as a whole. Building the relationship, and the trust with the client is incredibly rewarding and something I'm very passionate about. Customer facing experiences not only challenge me and help me grow professionally, they nurture my creative spirit and empower my strategic thinking. Nothing pleases me more than working with a customer to overcome pain points, turn the corner and establish personal value out of the product I am working to help them rollout. Like I said, I am customer obsessed. Responsibilites/Skills: • Responsibilities include but are not limited to full cycle sales, training, and on-boarding, creating marketing and training materials, retention and upsells, mitigating churn, QBR's, and nurturing the foundation and trust of customer relationships with the organization.Prior to Customer Success I lead talented crew of Account Executives at Zipwhip as a Sales Manager. We covered and built out various verticals such as Legal, Education and Retail. I was very passionate about demonstrating the value of texting within any organization, business or department. As a fan of text reminders myself, it was my mission to paint a picture that is directed by YOU and delivered by Zipwhip. My job in Account Management and Customer Success has been to accommodate people. By that I mean I need to adapt to circumstances both personally and professionally, and do so quickly. Fostering trust and relationships while maintaining order within the trenches is crucial, and I am good at it. I lead with empathy, curiousity, grit, and creativity and channel these passions in a visionary bullpen. One where we can sometimes be loud and have fun!