- Provides white glove service to a portfolio of 150-200 aesthetic practices, strategizes on revenue-driving activities and minimizes churn- Drives customer adoption to new products and loyalty features through regularly scheduled projects- Average conversion at 92% of assigned accounts to new pricing structures including a platform fee and binding annual agreements- Works closely with cross-functional teams, including sales, marketing, and product, to deliver exceptional customer experiences and exceed goals.

Concentrix/ServiceSource Supporting CiscoAmplifier of the Week AwardOverattained on all KPI's each quarter- Managed 150 accounts, focusing on optimizing product adoption and seamlessly onboarding clients onto the Cisco SNTC Portal, a robust inventory management software solution.- Demonstrated exceptional flexibility by successfully managing an additional territory of accounts, consistently surpassing activation, migration, and onboarding targets each quarter.- Recognized for outstanding performance and swiftly promoted to Senior Customer Success Specialist within just 9 months, showcasing a blend of job proficiency, leadership acumen, and innovative problem-solving abilities.- Fostered the professional growth of new team members through hands-on mentorship, conducting comprehensive training sessions, and providing personalized guidance through one-on-one interactions.

- Managed daily interactions via phone, chat, and email, addressing inquiries ranging from product details to pricing and proof revisions.- Proficiently processed numerous art files, ensuring accurate color reproduction and adherence to customer specifications using Adobe Illustrator and Photoshop.- Utilized T-Flow and AgilePoint pre-press software for file preparation during tenure, adapting seamlessly to software transitions.- Contributed to online store operations at BestFlag, handling print file setup and customer service tasks utilizing Shopify.- Designed educational artwork to support a graphics team of over 40 members.

I designed sports products & then sublimated the same products via heat press. These products included key chains, jerseys, and and dog tag necklaces. I worked solely in Adobe Photoshop and green screen software to design products and edit photos. I ran hundreds of photos through a green screen process and edited them. My role at Images Kept Photography also included customer service. I cheerfully answered the phones, greeted customers and made them feel welcome in the front office.

During my time at Butler Studio I created graduation invitations and marketing materials for print & web in Lumapix. I promoted our events via social media and traditional methods such as in person marketing to businesses. I also assisted photographers in the studio and during on location photo shoots.

Making sure all customers were greeted. Running cash register.Ensured that all customers were asked to sign up for credit cards, and that add-ons were presented.

Graphic Design.Office duties.Learning every aspect of ministry.