Masters student - Migration and Diaspora studies with a focus on statelessness, urban refugee policy and programming and integration

• Assisted the durable solutions unit in research and writing projects on current issues related to resettlement and integration in Canada. Analyzed and reported on yearly results of UNHCR's emergency priority resettlement submissions to Canada under its Urgent Protection Program. Prepared public presentations regarding UNHCR's role in resettlement and integration given by high-level UNHCR management.• Responsible for replying to over 2000 e-mail queries from persons of concern seeking information from UNHCR Canada with up-to-date and accurate situation and context-specific support. • Assisted in case management functions of the resettlement unit, particularly with data entry of cases into the ProGres database and monitoring of the case consultations related to Canada’s Human Rights Defenders stream.• Assisted in organizing events and high-level meetings including the country office strategic planning workshop.

• Assisted in the project management surrounding the annual keystone research report (scorecard), including meeting with key stakeholders and ensuring that project scope and deadline is met and design review. • Responsible for English and French proofreading of report to flag any inconsistencies to production team. • Coordinated and managed communications and logistical challenges relating to the launch event of the Annual Scorecard. • Reviewed and supported the production of communication materials including press releases and digital marketing to bolster attendance to the launch.

• Assisted with researching, analyzing, developing policy positions, resolutions and other policy communication tools by building partnerships and coordinating with members, key stakeholder groups, partner economic organizations and levels of government. Consulted and assisted in composing a high-speed rail-specific policy recommendation accepted by the Canadian Chamber of Commerce. • Consulted with local business members to improve community business relations through the creation of summer business stimulation programs and secured a $50,000 Shop Local grant to facilitate further economic stimulation programming.

• Trained and managed a team of 31 enumerators, including two assistants, by adhering to established quality and productivity standards. Monitored and regulated team productivity communicating consistently. Reviewed and acted on service requests from the general public, such as complaints from the field and managed incident reporting by enumerators. • Analyzed recruitment progress, collection progress, productivity and quality, and identified staff with potential production and quality problems using the available reporting and individual discussions.

• Formulated and implemented a community fundraising growth strategy, determining ways to expand ShelterBox Canada's public reach. • Designed and implemented fundraising campaigns and supporter engagement strategies, creating unique ideas and learning from other successful campaigns. • Created physical and digital resources that allowed supporters to increase their fundraising capabilities.• Managed relations between ShelterBox and over 300 Canadian Rotary Clubs, proactively identifying opportunities and areas of growth by using the Rotary engagement strategy and creating regular reporting. • Executed over 50 Rotary Club presentations with an approximate fundraising return rate of 20%.

• Sourced and user-tested various suppliers for equipment used in various reading programs, working closely with stakeholder to determine best product and service levels. • Conducted administration tasks related to projects, such as product tracking and stakeholder monitoring. • Created a communications plan for the Ghana office, executed communications activities such as social media posting and creation of stakeholder newsletters. • Led and designed the implementation of the Inspire Us – Women's Empowerment collection communication strategy, including working with stakeholders and influencers, to extend the project's reach. Created public-facing communications tools to influence discussion surrounding women's empowerment in the region. • Conducted a landscape analysis and feasibility study for the maintenance, replacement, and recycling of the equipment associated with Worldreader programs. • Researched environmental policies and practices of similar organizations; produce a set of recommendations for Worldreader.

• Lead of the Video Modernization Project, creating the structure and skills transfer to ensure that onsite training modules will transition to also having a video aspect. •Led team training sessions on how to use technology more effectively, focusing on topics such as MS SharePoint, Kaltura, Adobe PDF, and Outlook. •Created efficiency structures to better engage with third-party safety reporting stakeholders. • Consulted with operators to improve the new operator guidebook. •Creation and transition to a new, more practical MS SharePoint structure to ensure all files needed are easily accessible.

SHAD is a one month Summer program that encourages high school students to be the best they can be through live-in educational and recreational programming.• Managed all logistical needs for 10 program assistants and visiting faculty to complete workshops, recreation periods and out trips for 60 gifted high school students. Managed budget expectations to organize and complete shopping trips to secure material needs for the program. •Contact and confirm faculty and visiting guests to present lectures and workshops. Supervised groups of students to complete their final Design and Entrepreneurial project for the month of July. Planned and led recreation periods for 60 students. • Planned and executed programming for 60 gifted highschool students

• Developed and implemented information tracking documents, tracking and controlling input to develop consolidated content to support senior managers, liaison coordinators and divisional staff; managed information flows and redirected information for action; monitored project progress, ensuring timelines were met.• Provided logistical support for embassy site visits and information sessions and liaised with embassy representatives for the 2018 G7 Summit including transport, accommodation, accreditation, security, protocol, facilities, and operations; Assisted in human resources screening for liaison and protocol positions; responsible for managing and tracking incoming candidate applications and scheduling interviews. • Created and managed information flows, through the drafting of tracking documents monitoring all aspects of Delegations’ participation for G7 ministerial meetings including the Korean Peninsula Foreign Ministers’ Meeting, Foreign Affairs and Public Safety Ministers’ Meeting, Employment and Innovation Ministerial; liaised with other divisions to ensure all delegation questions were answered; worked with liaison coordinators to organize delegations bilateral meeting requests.

• Responsible for the creation of a new division-wide information management best practices guide and filing system using MS SharePoint; responsible for determining the lasting value of and organizing thousands of division files; provided team training for 50 division employees on the use of MS SharePoint.• Gained project management experience while supporting the division’s project of creating a Government-wide online portal that would provide all Canadian citizens with a single log in to access all government of Canada services such as employment insurance and Canadian Pension Plan; Monitored and helped develop project schedules using MS Project to ensure deadlines were met; responsible for the organization and technical execution of meetings, including the drafting of meeting reports.

• Strong focus on customer satisfaction. Demonstrated a passion for guest service and creating exceptional and timely guest experience while being an effective member of a team. Responsible for assisting customers with all needs as well as completing addition shift cleaning tasks.

• Assisted hundreds of diverse clients, most from the United States, plan and gain knowledge of tourism opportunities in the province of Ontario at Ontario Travel, the governmental Travel and Tourism Bureau; Assisted clients by gathering and interpreting data using various sources to give accurate advice and direction; used sales, promotional and interpersonal skills to encourage travellers to plan trips, develop experiences and return to Ontario.• Independently performed a variety of administrative tasks including retail sales, research and inventory control; interpreted and executed instructions under various levels of stress and time constraints; connected with tourism industry providers to keep their data up to date.