Allison Loeb Email & Phone Number

Jacksonville, FL, US

• Leading a high-quality team of Product Owners (3) accountable for user-facing clinical applications on the Availity Essentials portal.
• Championing AWS cloud migration efforts for legacy (5) on-prem applications, identifying enhancement opportunities as part of the migration efforts and future feature work for a post-migration roadmap.
• Created a customer advisory board to deeply engage with customers using our Risk & Quality solutions and gather further insights to shape our strategic priorities.
• Key participate in creating a business case for new product innovation opportunities utilizing clinical and administrative data. Once approved, successfully hired and onboarded a new team to develop the work (product.
• Delivered demos and supported over 25 sales opportunities, resulting in contract extensions and net new bookings.
• Frequent collaboration with Engineering, Finance, Marketing, Sales, Account Management, and Legal teams.

Jacksonville, FL, US

• Led development team in Clinical Data Connectivity implementations between healthcare facilities/providers and major 5 Health Plans in fulfillment of over $20M in contracts.
• Leading development team in product migrations and redesigns to automate the authorization process and bi-directional transfer of clinical data to support inpatient concurrent review processes.
• Cultivated strong relationships with key Health Plan stakeholders and provided on-going technical support to customers.
• Earned Pragmatic Marketing Level Six Certification and implemented product marketing strategies into team planning.
• Created and maintained product roadmaps. Managed and continuously refined team’s technical backlog based on changing customer requests and prioritization.
• Collaborated with customers to understand business needs, create user stories, and capture technical requirements.

Jacksonville, FL, US

• Supporting the execution of programs and projects for the Risk & Quality delivery teams.
• Coordinating day-to-day delivery activities and liaising with internal and external resources to ensure timely and effective task coordination across multiple projects.
• Communicating project status, escalating critical risks and issues, and managing inter-project dependencies.
• Achieving optimal project outcomes, capturing lessons learned, and making recommendations for the ongoing improvement of delivery processes.

Munich, Bavaria, DE

• Provided on-site consulting and guidance to 7 neurosurgeons and over 30 operating room staff members at Baptist Medical Center Downtown to maximize usage and efficiency of image guided surgery (IGS) products.
• Serve as the primary brand liaison to assure customer satisfaction, assess overall product usage levels, and increase revenue through the sale of new equipment, repairs, and upgrades.
• Analyze, troubleshoot, and repair technical and clinical product issues. Apply critical thinking and problem solving skills, biomedical engineering training, and prior clinical experience to resolve customer complaints.
• Develop and conduct training programs for physicians and hospital personnel including OR staff, Radiology, Clinical Engineering, and Central Sterile Processing on the proper use and maintenance of IGS products and.
• Maintain strong working knowledge of current and developing IGS products and surgical procedures through ongoing training and individual research.
• Completed Mary Gober International customer service training program.

Detroit, Michigan, US

• Under the guidance of Jeff Dawkins, COO:
• Developed a strategic operational plan for the integration of surgical and endoscopic services at one of SGH's ambulatory centers
• Achieved FEMA NIMS 100, 200, 700, and 800 certification
• Implementing targeted medical rounds for patients with length of stay >4 days
• Expanded Lean Daily Management activities to various departments within the facility
• Member of the Patient Safety Committee targeting patient falls and inpatient critical incidences

• Monitored orthopedic and neurological surgeries in which structures of the peripheral and central nervous system were in danger.
• Discussed appropriate monitoring strategies with surgeons given patient medical history and current symptomology.
• Earned continued client satisfaction through meetings with physicians, surgeons, provider office staff, and operating room managers.
• Discussed risks and benefits of intraoperative monitoring with patients and family members pre-operatively.
• Maintained confidential electronic patient records.
• Participated in continuing education activities such as journal clubs and teaching forums.

• Successfully negotiated clinician raises, managed the surgical schedule and add on cases, conducted interviews with potential hires, and handled interpersonal disputes among staff members.
• Helped acquire a new contract with Virginia Mason Medical Center, a nonprofit 336 bed facility in Seattle, WA.
• Trained clinicians in basic monitoring modalities and advanced surgical competencies.
• Managed company’s patient data website. Actively participated in billing tasks, inventor management and issuing purchase orders.

• Gained extensive knowledge of orthopedic, neurological, and vascular surgical procedures and associated anatomy.
• Participated in the company’s training and mentor program. -Helped new hires become proficient in performing job responsibilities and acclimating to hospital culture.
• Quickly gained certification for basic and advanced monitoring modalities including SSEPs, TcMEPs, EMG, EEG, BAERs, and Cortical Mapping.
• Frequent travel to provide services to health system outside of normative territory. Became comfortable establishing trust and good relationships with new surgeons.

Ann Arbor, Michigan, US

Student Research Assistance in Dr. Priti Shah's Cognitive Psychology Research Laboratory. Assisted with Ph.D. Student Marie Burrage's work in critical thinking and decision making among adolescents.

• Created a computer database of post-traumatic epilepsy patients’ neuropsychological testing scores.
• Shadowed neuropsychologists within the department. Became familiarized with patient care protocols, treatment plans, and privacy management.
• Performed various statistical analyses with the database using SPSS.
• Assisted in the administration of tests such as the WAIS, WMS, WRAT, Rey Complex Figure, Ruff 2’s and 7’s, Figural Fluency, CVLT, Boston Naming, Trails A and B

Master'S Degree, Healthcare Administration

B.S., Brain, Behavior, And Cognitive Science