E-commerce merchandising for AVB Marketing members

Responsible for:- Managing clients day-to-day needs- Training clients on proprietary, customized software- Managing client change requests and end user support- Proactively assisting clients to help with program success- Site maintenance- Configuring, testing, and preparing client sites for launch- Developing, maintaining, and delivering training materials- Collaborating with all levels of staff - River product expert

Develop training materials and administer training for new and existing employees on all TransUnion Rental Screening products.

Responsible for:- Collaborating with Client Consultants to gather requirements for the installation of Open Mentoring software for multiple clients- Configuring, testing and preparing client sites for launch- Managing client change requests and end user support- Developing, maintaining and delivering Administrator training- Proactively identifying end user support and administrator feedback trends to develop product improvement recommendations- Open Mentoring product expert

Ensure the Customer Support team reaches goals Keeping reports on number of calls, types of calls, call answering percentages, average hold times. Maintaining quality customer support by inspiring my team to succeed and by auditing their work on a monthly basis. Auditing phone calls, email correspondence, and documentation that will be disseminated to the team. Interviewing and making all hiring decisions for new CSRs Coaching and training new CSR's Tracking all associates time through ADP Etime Ensures team of 15 is on task at all times; scheduling team meetings and trainings

Answer incoming phones calls and support customers with questions on credit, criminal and eviction checks.Data Entry; 50 WPM typingMinor computer troubleshootingBecame a Sr. CSR in less than 2 years, which gave me the experience in account management. I managed smaller accounts by proactively following up, training new customers, new customer set -up, answering product questions, minor up-selling and managed files on all customers.

Performed teller duties Assisted customers with deposits, withdrawals, loan payments, and with questions regarding their accounts Offered customers new/different products