Allison Lybbert Email & Phone Number

Kalamazoo, MI, US

Portage, Michigan, United States

Lead and manager the Contact Center personnel, ensuring the inbound Contact Center meets organizational, financial, operational, service, and growth goals. Ensures the inbound Contact Center is trained and fully staffed. Supervises and assists inbound staff with problem resolution, account questions, product/service/investment/information, escalated calls..

Portage, Michigan, United States

-Led branch in cross sells incentives within the first 4 months of being employed- Increased the efficiency and quality of branch training programs reducing the average training period.- Consistently delivered remarkable customer service and diffused confrontations with members - Took initiative to increase personal competency in product knowledge.

Dewitt Michigan

• Executed all branch procedures including transactions, audits, account openings, and account maintenance
• Originated a spectrum of loans varying in type and difficulty becoming well versed in credit building knowledge
• Developed and designed several interactive team challenges to achieve branch sales goals
• Achieved promotion to role of “adviser” to train new employees and facilitate ongoing training within branch
• Provided leadership and coaching to team, in ensuring quality member service, active sales efforts, and goal attainment

St. Joseph, Michigan

• Planned and executed lessons adapted for 50-100 children’s needs and interests
• Individually addressed behavioral concerns with children and taught skills to help them
• Developed and expanded relationships with each child as an individual and with their parents

Provo, Utah Area

• Created curriculum and delivered presentations in front of 100+ professionals
• Taught, evaluated and coached the learning of various interpersonal skills
• Instructed senior citizen missionaries how to effectively teach lessons, overcome objections, and gain competent teaching skills

Adrian, Michigan

• Adapted to learn and proficiently use Trinexum business computer program
• Listened to and addressed customer concerns in person and via phone calls
• Efficiently completed various projects and paperwork on deadlines

Tallahassee, Florida Area

• Gained experience in interpersonal skills with a 70+ hour work week
• Provided effective, interactive training to large groups in over a dozen meetings
• Adjusted to an office position using extensive data bases and programs
• Increased the effectiveness of volunteers through individual training in communication, problem solving and strategy skills as a training leader to groups of up to 40 representatives

Adrian, Michigan

• Developed cashier experience and sustained accurate daily drawer balances
• Monitored inventory and restocked merchandise daily
• Consistently improved and streamlined sales through effective communications and creative marketing