Allison Ybarra-Lopez Email & Phone Number

San Francisco, California, United States

California, United States

• Coach, guide and empower parents of children who were recently diagnosed with epilepsy. • My goal is to reduce the anxiety and stress that come with this diagnosis. I want to help parents regain a sense of control while ensuring their children are safe, supported, and thriving.

• Successfully managed the West Coast territory including 7 states and 180+ accounts, including top client, resulting in $2 million of annual revenue.• Developed and maintained strategic relationships with Athletic Directors and school staff to understand their challenges, offered viable solutions to reduce challenges and foster effective client loyalty and satisfaction resulting in 97% retention. • Managed onboarding and provided immersive product education, sales assistance and… Show more • Successfully managed the West Coast territory including 7 states and 180+ accounts, including top client, resulting in $2 million of annual revenue.• Developed and maintained strategic relationships with Athletic Directors and school staff to understand their challenges, offered viable solutions to reduce challenges and foster effective client loyalty and satisfaction resulting in 97% retention. • Managed onboarding and provided immersive product education, sales assistance and training to clients and led virtual presentations to assist our clients during their transition to digital ticketing.• Developed sales pipelines to ensure retention and identify growth opportunities resulting in 30% growth increase in territory.• Acted as a subject matter expert to guide cross-functional teams, including client success team, project managers, marketing, and IT to deliver exceptional customer journeys. • Developed and led internal process improvements for Client Success team resulting in 30% increase in efficiency.• Assisted training new Client Success Managers resulting in 40% increase in productivity. Show less

Modesto, California, United States

• Acted as a strategic Client advocate & Sales support managing 100 + customer accounts.• Developed and maintained strong relationships with clients to ensure excellent customer service delivery, retention, and growth. • Entered and managed orders from 400 product forms that generated $15 million annually. • Managed product backorders and offered product recommendations to clients resulting 30% revenue in upsells.• Communicated consistently with sales and domestic/international… Show more • Acted as a strategic Client advocate & Sales support managing 100 + customer accounts.• Developed and maintained strong relationships with clients to ensure excellent customer service delivery, retention, and growth. • Entered and managed orders from 400 product forms that generated $15 million annually. • Managed product backorders and offered product recommendations to clients resulting 30% revenue in upsells.• Communicated consistently with sales and domestic/international clients to process client orders, provide pricing and knowledge on products offered resulting in 98% retention. Show less