Responsible to determine coverage for reported claims, take appropriate action on claim coverage.* Collaborate with claimant, management, insurance companies & attorneys via email/phone calls.* Conduct/nvestigate claims to determine compensability, severity & gather relevant information.* Develop action plan for success & follow-up in a timely manner to ensure complete customer sat.* Negotiate payments with claimants, 3rd parties, attorneys, insurance & vehicle repair companies.* Self-directed & focused on knowledge, quality assurance & problem solving in a timely manner.

Responsible cross/up-selling relationship management in state-of-the-art integrated call center.* Builds actionable sales plans aligning financial objectives for growth, retention & sustainability.* Develops customer relationships being proactive & resolving complex issues quickly & efficiently.* Excellent communication, customer service, organization, team skills in fast-paced growing team.* Licensed 47 States with deep industry practices knowledge, market conditions & competitor info.

Responsible to develop sales reps, co-managed team 60 reps state-of-the-art integrated call center.* Managed outbound customer calls, explained cable/internet/phone package & contract changes.

Managed Ruby’s Diner @ Petco Park, hired/trained team, schedules and performance management.* Managed 18 associates for operation duties, such as opening/closing & optimize inventory levels.

Responsible for timely information in response to customer inquiries about products and services.* Managed high-volume work by customer knowledge, excellent service, user friendly techniques.

Responsible for assisting dentists their busy in handling administrative, clinical and laboratory tasks.* Learned excellent communication, patient service & organization skills in fast-paced environment.

Supervised and managed a family household of six.* Trained, instructed, directed my 4 children in a variety of skills; bike riding to writing term papers.