Manage the administration and operations of people programs and policies, including Benefits, Compensation, Leave of Absence (ADA, FMLA, Military Leave), Accommodations, HRIS, Compliance and Employee Relations, Payroll, and UnemploymentCollaborate with HR Business Partners and senior business leaders to manage employee relations issues and maintain a positive workplace cultureGuide and influence business leaders in decision making based on fact, policy, and employment lawOversee benefits programs, including health insurance, time off, and leave of absenceManage and maintain the HRIS to ensure accurate employee dataLeverage technology and data to tell a story and report on HR metrics for leadership and stakeholdersDevelop and maintain key performance indicators (KPIs) to measure efficiencyPartner with Talent Acquisition and business leaders to create a positive onboarding experience for every employeeManage relationships with HR service providers, including vendors for benefits and HR technologyMotivate, coach, and empower 10-15 skilled Operations Associates and Specialists through day to day tasks and requests from employees in our ticketing systems (Oracle HCM and ServiceNow)Conduct career development, performance management, and goal setting conversations

Served as ambassador for HR strategies, philosophies and initiativesProvided input and support as appropriate through regular performance reviews, succession planning, employee engagement analysis, and performance managementParticipated in the review of operational business strategy and objectives to determine the implication on human resources objectivesAdvised management of risks associated with current business practices and recommended improvements by providing expertise in local, state and federal employment lawsPromptly identified and reported any compliance related concerns and worked through the appropriate resolution with business partnersConducted employee relations investigations, including issues involving alleged theft, harassment, and discriminationCoached management on human resources objectives including regulatory compliance training, policy and procedures training and corporate communication initiativesServed as a change agent to drive the business forwardDeployed people strategies that strengthen and build the abilities of front line to senior level managers to select, develop and retain diverse talentMaintained communication with departments on all human resources related issues Reported recommendations and alternative strategies to Directors and aboveRepresented the organization at personnel-related hearings and investigationsWorked independently on objectives, receiving very little supervision and able to schedule priorities independently according to business needs

Created process improvements, including a zero hours reporting process, per diem process, benefits process, and 2nd tier hiring processCompleted employee relations investigationsGuided employees through the FMLA and ADA processMaintained weekly and monthly reports to track important metricsCreated a system to document employment changes and goal movementMaintained contact with contractors by starting a quarterly employee outreach programInterfaced with senior leaders to improve our support of the business needs and objectivesPerformed post-employment system changes, including terminations, employee status changes, and pay increases

Assisted Recruiters, HR Business Partners, and Managers with all aspects of TaleoPlanned events for the Global Talent Acquisition teamGenerated reports weekly and monthly to track requisition metrics

Recruited a full spectrum of positions in a variety of industriesSourced and interviewed job candidates using behavioral-based interviewing techniquesManaged client/manager relationships in a variety of industries to fulfill staffing needs