Allison Mcfall Email & Phone Number

Hook, Hampshire, Gb

•Analyzed performance metrics and user feedback to identify areas for enhancement, implementing changes that improved platform usability be 30%•Orchestrated the integration of ServiceNow and Power BI with other enterprise systems, streamlining workflows and enhancing data accuracy•Developed and maintained detailed roadmaps and product strategies, aligning with long-term organizational goals and technology trends•Conducted user training sessions and created comprehensive documentation to support seamless adoption and utilization of ServiceNow functionalities•Established and maintained strong relationships with stakeholders, facilitating clear communication and proactive issue resolution

Hook, Hampshire, Gb

•Led the successful migration of legacy systems to ServiceNow, improving system reliability and user satisfaction by 30%•Managed the Software Development Lifecycle of projects for innovation, enhancements, system maintenance, and technical upgrades, while ensuring timely delivery of releases•Utilized Agile methodologies to drive continuous improvement and iterative deployment, resulting in a 20$ increase in project efficiency•Solved technical problems by working with business leaders and focusing on the analysis of the requirements and environment•Collaborated with cross-functional teams to gather requirements, prioritize backlogs, and delivery high-value features ensuring alignment with business objectives

Hook, Hampshire, Gb

•Served as scrum master for internal technical tools.•Created and updated the process maps, standard operating procedures (SOP), business requirement document (BRD), and functional requirement document (FRD) for multiple product lines.•Served as the subject matter expert within the organization to gather process information and requirements related to income verification and applications eligible for expiration.•Worked directly with our client and provided updates on our product line and internal platforms.•Solved technical problems by focusing on the analysis of the customer’s business goals, objectives, needs, and general business environment.

Remote, Us

•Achieved executive sponsorship in multi-million dollar deals, by conveying clear value in conversations with CEOs, CIOs, CFOs, and CTOs•Developed new hire training process to improve onboarding success rate (expected improvement of at least 50%)•Capture and define the unique value of products and services tailored to the end-customer's priorities •Implement value selling with sales and marketing teams globally, with outcomes (based on IDC research) including 25% increased close rates, 20% reduced price discounting, and 20% increased sales productivity •Lead and initiate Quarterly Business Reviews between Ecosystems' clients and their end-customers to convey the past-value delivered of products and services

Baltimore, Maryland, Us

•Facilitated monthly meetings for associates with Funds having a Reserve Sheets and Strategy Funds.•Analyzed overdrafts and works closely with State Street Bank to get overdrafts resolved.•Reviewed Corporate Actions that impact our funds.•Processed dividend distribution from declaration-date until pay-date.•Created monthly output of Custodian fees for the Converged Accounting Group and J.P. Morgan.Senior Associate of Investment Operations July 2014-July 2015•Assisted and closely interacted with internal departments such as Corporate Actions, Pricing, & Trade Support.•Led in training all new hire associates in Global Equity Fund Accounting in daily accounting work across multiple systems, ensuring recordkeeping data is accurate.•Processed TBA Wires and confirmed with brokers the amount being wired in or out.•Created presentations on Reserve Sheets and Quarterly Distribution.•Responsible for organizing necessary coverage when employees call out or are on vacation.Associate of Investment Operations June 2013 – July 2014•Calculated daily net asset values for various types of investment products.•Assisted in training New Hires with our Multicurrency and HiNet systems.•Booked futures trades in State Street’s DWS system.

Ambler, Pennsylvania, Us

Maintained databases and collated information with the Shire ScholarshipPrepared and managed correspondence, reports and documents

Canton, Massachusetts, Us

Assisted in the active hire of over 300 employeesConducted phone screens with candidates for various positionsPerformed reference verification for potential hires

Bachelor Of Arts (B.A.), Mathematics

Study Abroad

High School