Allison Mcpeak Email & Phone Number

Remote

• Prepared invoices, reports, letters, financial statements, and other documents, using spreadsheet, database, or presentation software.
• Received, posted, and deposited payments.
• Coordinated logistics on in-bound, out-bound, LTL and export containers
• Developed and maintained positive business relationships with key personnel of diverse customer accounts, leveraging in-depth product knowledge and company capabilities.
• Employed active listening and effective questioning techniques to understand customers' needs, ensuring personalized and knowledgeable responses to inquiries.
• Resolved customer service issues promptly by following company processes and policies, collaborating with internal stakeholders, and providing regular updates to customers.

• Revised user instructions, procedures, and systems documentation, ensuring clarity and ease of use.
• Demonstrated expertise in managing the daily performance of computer systems, ensuring optimal functionality and user satisfaction.
• Provided exceptional technical support to users, answering 10-20 inquiries daily regarding computer software or hardware operation, resolving issues effectively.
• Successfully coordinated equipment setup for employees, including cable installation, operating system configuration, and software installation.
• Collaborated with vendors and technicians to address major hardware or software problems and coordinate repair services.
• Actively engaged with staff, users, and management to gather requirements and provide valuable insights for new system implementations or modifications.

• Mark up, paste and assemble final layouts to prepare layouts for printer
• Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies
• Attend community events, meetings, or conferences to promote organizational goals, solicit donations, or sponsorships
• Prepare materials for charitable events, such as fundraising envelopes, bid sheets, or gift bags
• Partnership on projects with Keep Akron Beautiful – Green The Scene, Recycle – Bowl, Summit of Sustainability, and other community events.
• Edited and assembled training materials and reports to meet client requirements.

Ohio, United States

• Provided exceptional customer service and support to policyholders throughout the claims process for policyholders, claimants, and other stakeholders, demonstrating active listening skills and a customer-focused.
• Received and document new insurance claims, collecting accurate and relevant information from customers regarding their losses or incidents, policy details, and other pertinent data necessary for claim processing.
• Accurately recorded detailed claim files, ensuring all information and documentation are organized, up-to-date, and in compliance with company policies and requirements.
• Addressed customer inquiries, concerns, and complaints promptly and effectively, taking ownership of issues and following through until resolution, while maintaining a high level of professionalism and empathy.

Bachelor Of Science - Bs, Business Administration And Management, General

Business Administration And Management, General