Allison Miller Email and Phone Number

Established and led global HR functions for 3 affiliated businesses, elevating CSAT to new heights, ending a pattern of attrition, and becoming a true partner to the senior leadership team.EXECUTIVE COACHING & BUSINESS PARTNERINGFolded HR into overall strategic plan while introducing HR Business Partnering (HRBP) to management and executive levels. Standardized operations around employee relations, hiring, promotions, and performance management. Organized enterprise-wide HR compliance trainings in the areas of DEI, Harassment, Disabilities, Pay, Worker Safety, and Sick Leave.Coached and counseled senior leadership in performance management, staff discipline, and conflict resolution while facilitating difficult conversations, including terminations, layoffs, and litigation threats.CULTURE DEVELOPMENT & TEAMBUILDINGFounded Culture Committee to generate core pillars, win executive buy-in, and produce offsites, happy hours, focus groups, speaker events, and town halls with 90% attendance. Promoted employee well-being and work-life balance through initiatives such as remote work option, limits on off-hour directives, and a streamlined organizational structure.Oversaw all hiring, redesigned roles / responsibilities, and succession planning through a 15% RIF. Served as primary mediator for employee-management disputes and escalations without incident, in partnership with Legal.Established 100% remote work capability via VPN, mobile devices, and laptops, leading to 30% reduction in office space while retaining full headcount.HR ANALYTICS & REPORTINGInsourced Payroll services through ADP HRIS platform to regain control of employee data and HR analytics while reducing opex $20K/mo. Developed dashboards and reports pulled from a single source to track staff trajectory, salary, bonus history, and PTO, ensuring equitable compensation and protection in audits.Created new employee engagement and retention benchmarks linked to benefits and family leave.

Established new HR policies to stabilize and scale the firm as it nearly doubled in headcount over 5 years. Implemented state/city-compliant HR processes for personnel records management, recruiting, hiring, employee relations, training, and performance management, including producing the company’s first HR handbook. Created a formal performance review program linked to compensation, designed to boost staff performance and engagement.Sourced a dedicated recruiter to define clear candidate eligibility requirements, vetting guidelines, talking points, and interview structure to protect leadership from costly misdirected hires and discrimination claims. Overhauled compensation and incentive structure, including COLA increases and raises to increase employee loyalty and attract new recruits.Served as SME and go-to resource to management for issues such as labor relations, federal/state compliance, HR investigations, and counseling staff and managers.

Created HR organization from the ground up, building and training an 8-person team to handle all HR matters, including recruiting, employee relations, performance management, benefits, compensation, payroll, and training. Designed and implemented formal processes for hiring, salary negotiations, orientation, performance reviews, DEI discussions, coaching, training, and termination for all levels of employment.Formed cross-functional alliances with HR staff and support staff in other offices to share best practices, roll out corporate initiatives, and collaborate on personnel changes.

Set up and administered full benefits program, including Workers’ Comp, FMLA, STD, LTD, PTO, Health Plan, and wellness initiatives. Introduced policies and training to comply with regulations such as ADA, FMLA, and CFRA.