Allison Monge Email and Phone Number

- Project Management: Coordinating project planning and execution, ensuring smooth collaboration with team members and team leads, and delivering projects on time and within scope.- Systems and Process Improvement: Streamlining processes to enhance operational productivity, traceability, and overall efficiency, identifying areas for improvement and implementing necessary modifications.- Organizational Skills: Optimizing organizational systems for payment collections, accounts payable/receivable, deposits, and recordkeeping to ensure accuracy and efficiency.- Workflow Management: Establishing and implementing workflow processes, monitoring daily productivity, and making modifications to improve overall performance and efficiency of personnel.- Administrative Proficiency: Completing administrative tasks such as business correspondence, transcription, and data entry with attention to detail and accuracy.- Filing and Recordkeeping: Managing electronic and paper filing systems, updating paperwork, maintaining documents, and recording information systematically for easy retrieval.- Customer Service: Communicating with customers via telephone, chat, or email to provide information about distribution services, addressing inquiries, and ensuring customer satisfaction.- Travel Coordination: Executing travel arrangements by researching and booking flights, accommodations, and transportation, ensuring smooth travel experiences for executives.- Communication Management: Responding to emails and other correspondence promptly, facilitating effective communication within the team and with external stakeholders.Schedule Organization: Organizing and updating schedules for executives, ensuring efficient time management and coordination of appointments and meetings.- Financial Reporting: Assisting in organizing financial reporting processes, ensuring accurate and timely financial data for analysis and decision-making.

- Maintained and improved team call quality standards, providing valuable feedback and implementing performance development plans.- Fostered enduring vendor relationships through effective communication and management of over 150+ purchase orders, ensuring timely deliveries and customer satisfaction.- Successfully executed new product launches, meticulously handling tasks, onboarding processes, and compliance policies to ensure high-quality service and customer engagement.- Collaborated with prominent big box brands to create impactful POG (plan-o-gram) designs for all stores, resulting in increased sales and enhanced visual merchandising.- Proactively managed the distribution and sales needs of new and existing clientele, consistently meeting their requirements and exceeding expectations.- Worked closely with multiple manufacturers, maintaining inventory levels and ensuring timely restocking to meet customer demands.- Produced detailed reports, invoices, and purchase orders, delivering accurate and comprehensive documentation while providing exceptional customer service.- Investigated and resolved concerns or problems promptly, ensuring customer satisfaction and maintaining positive relationships.- Expertly managed vendor profiles across various EDI, CRM, and Customer SAP platforms, ensuring efficient and seamless communication and information exchange.

- Conducted thorough evaluations and monitoring of contract performance, ensuring strict adherence to contractual obligations and identifying opportunities for improvement or necessary changes.- Successfully arranged and facilitated timely payment of duty and freight charges, ensuring smooth and efficient logistics operations.- Proactively monitored market changes impacting supply and demand, diligently tracking containers and overseeing transfers between importers to optimize inventory management.- Ensured availability of products for buyers by closely monitoring importers' incoming and outgoing stock, maintaining optimal stock levels to meet customer demands.- Meticulously fulfilled orders, meticulously selecting and packaging requested products, and coordinating pickup freight to ensure prompt and on-time delivery.- Actively participated in monthly and weekly meetings, contributing valuable insights on aging products and making informed decisions for reorder of supply to maintain optimal inventory levels.- Displayed strong communication skills, effectively resolving any production issues or challenges that arose with importers, employing problem-solving techniques to ensure smooth operations and customer satisfaction.- Utilized data analysis and market research to evaluate trends, identify opportunities, and make informed decisions to optimize supply and demand.- Exhibited strong problem-solving abilities to overcome challenges and find effective solutions in a dynamic import and logistics environment.

Authorize payment of invoices or return of merchandise.Interview and work closely with vendors to obtain and develop desired products.Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number.Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.Utilize Netsuite to fulfill orders, add new clientele, and send out final invoices after product ships. Monitor SPS Commerce for EDI orders, create invoices, create shipment records, and printong shipment labels.Communicate with warehouse team to ensure customer's compliance and rule are being met.

EA to the CEO & CFO. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information. Managed A/R and A/P duties such as invoicing, processing payment, paying vendors, reconciliations, etc. Generate service contracts and addendums; going over packages, deals, and promotions that may be available to the customer. Fabricating estimates, work orders, and scheduling technicians for our customers.

• Kept track and updated customers on open order and provided tracking for shipments in a timely manner.• Managed, billed, and kept track of customer invoices. • Created and kept track of open order reports for auditing purposes.• Created Commercial invoices, SLI’s, and any other export forms necessary for International Orders. • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Mastery of customer service management systems and databases. Entered job data into oracle database in a timely and accurate manner. Answered an average of 120 calls per day, addressed any emails in CRM system, and provided prevailing wage quotes if needed. Maintaining strong knowledge of products and services when communicating with customers.

• Handled all aspects of the enrollment process for our customers. • Created a detailed enrollment workbook for our office and customers.• Responsible for expense reports.