• Provides feedback on assessment results and identifies opportunities for improvement and potential areas of risk. Analyzes processes and supports Boeing Production System problem solving, develop and document innovative solutions in support of area Q.C.D.S.M goals. • Establishes good interpersonal relationships by helping team members, and internal employees feel valued, appreciated, and included in discussions.• Program/job specific, advanced skills training- Supports training and coaching solutions to improve employee performance.• Provides instruction, positive modeling, and opportunities for observation to help team members, and employees.• Project management of various projects and innovative ideas from start to completion with various organization and groups. • Conducted interviews for manufacturing analysts in various departments within our organization.• Partnered with the EDC First line Managers, The EDC Compliance and EDC BPS teams to make sure all new employees have necessary training required. • Partnered with the EDC First line Managers, The EDC Compliance and EDC BPS teams to make sure all new employees have necessary training required. • Coordinates headcount movement coming to and from the EDC.

● Team leader for 787 Join Verification Retest team. Roles include assessing system readiness for retest by walking aircraft for condition of assembly and analyzing open statement of work (paperwork). Assigning and ensuring aircraft and personnel safety through test functions at 3 different work sites.● Performed aircraft testing functions including but not limited to, initial power on, avionics, software loads, hydraulics, gear, flight controls, aircraft pressurization, jacking.● Well versed in troubleshooting faults in electrical system using various test equipment and resources. Fluke Meter, TDR, OTDR, FIM, EPLAN● Volunteered as Tool Focal to help assure tools were certified and in working use for team members. ● Partnered cross functionally with PTME/DE/IE/EHS on projects to improve the functionality of test JITT’s, Documentation, and Ergonomic safety hazards. ● Possess strong ability to effectively read and understand Installation plans, Wire Diagrams, Shop Order Instances, Test Documents, and Software Configuration Reports. ● Deep knowledge of onboard diagnostics, automated testing, and manual testing and the troubleshooting of those various electrical systems.

● Develop tooling and troubleshooting metrics to monitor lab equipment activities, including configuration changes, deployments, maintenance● Automation tool development and launch to production (define user stories details, sprints, A/B testing, regression testing)● Agile used to complete project tasks, and work to a mutual company goal for completion● Scheduled calls with other team members and groups to troubleshoot and bring resolutions to projects at hand● Performed network product engineering assignments, including design, development, documentation and testing of network hardware, firmware, or software products or systems, interpreted complex data from ticket statistics to provide trending, correlations, and automation opportunities

● Accurately identified and resolved issues in the AT&T Radio Access Network; led critical outages to resolution● Troubleshoot hardware and network issues along with developing and creating documentation for the network ● Assisted Wireless Field Technicians and Vendors with restorative activities● Monitor and analyze Key Performance Indicators (KPIs) to interpret data for trends and correlations ● Daily use of Quantum for analyzing past trends, impact, and planned/unplanned issues ● Identify degradation from congestion, hardware issues, and software faults ● Collaborate with Mobility Ethernet Reliability Center, Transport, Mobility Contract Administration Center, and Core to ensure smooth workflow and efficient organization across AT&T’s network ● Remotely assist and support Field Engineers with troubleshooting software, hardware, transport, and power issues● Log into Cisco SIAD to check for transport and port bounces – also ping IP to MSN ● Owned the coding and maintenance of the OSS Search Tool● Responsible for driving timely resolution for escalated emails from customers and executive issues ● Acted as the RAN Reliability Center DAS Subject Matter Expert. Build Wiki documents, joins process calls, and train new employees

● Selected to pilot new chat-in support option for troubleshooting with business customers● Trained peers and helped assist with meeting metrics ● Worked in a team environment to achieve goals and maintain customer focus● Helped to create metrics and troubleshooting processes for the eChat group ● Followed up with customers and businesses to make sure their needs were met

● Provided enhanced troubleshooting for Government to large business accounts ● Maintained a professional and friendly manner with all customers and employees ● Assisted other employees with questions, concerns and guidance● Daily use of Microsoft Word, Excel, PowerPoint, Project, Outlook and Citrix applications● Advanced troubleshooting for Data issues for Device, Network, and Server ● Worked with blue prints of the billing and network system