As an Office Administrator, I have successfully implemented project management platforms to streamline processes, enhancing operational efficiency. I have developed and delivered client training proposals and organized training events across the Australasia region, ensuring that all stakeholders are well-equipped with the necessary skills and knowledge. My role involves interviewing and training new employees, fostering a supportive onboarding experience that aligns with company culture. Additionally, I play a key role in conflict resolution and have been involved with leave meetings for employees resigning or being terminated, demonstrating strong interpersonal and communication skills in sensitive situations. I have produced and maintained Workplace Health and Safety (WHS) policies and procedures, for both the office environment and specific mining clients ensuring compliance and promoting a safe work environment. Furthermore, I have collaborated with our head office in the Netherlands, working closely with Dutch colleagues to assist in developing the Australian company website and product booklet. I also contributed to creating company specific merchandise, showcasing my versatility and creative skills. In my role coordinating travel for field service engineers, I arrange comprehensive travel itineraries that includes flights, accommodations, and local transportation. I negotiate with travel providers to secure cost-effective solutions, optimizing the company's travel budget while tailoring travel plans to meet the individual preferences and project requirements of each engineer. I ensure compliance with company travel policies and international travel regulations, and I coordinated last-minute changes, providing 24/7 support for engineers across different time zones. In my role as a financial controller, I manage all aspects of invoicing, billing, and accounts, including end-of-month financial reporting and payroll preparation.

In my role as an Assistant Category Manager at a Good Price Pharmacy group’s head office, I successfully negotiated with vendors to secure the most cost-effective pricing for product distribution, optimizing our procurement strategy. I designed positioning plans for various product categories to maximize visibility and drive sales, ensuring that our offerings were strategically placed to attract customer attention. I developed exit strategies to swiftly remove unsuccessful products from our inventory, minimizing losses and maintaining a competitive edge. Conducting thorough research enabled me to identify ideal markets for our products and services. I analyzed data to discern industry and consumer trends, which informed our category strategies and decision-making processes. Additionally, I maintained comprehensive records of item costs, retail pricing, and gross profit and margin dollars, providing insights into category sales performance and profitability. Through my analytical skills and proactive approach, I contributed significantly to the overall success of the category management team, driving improvements in product performance and customer satisfaction.

As a Merchandising Team Leader at Good Price Pharmacy, I played a crucial role in new store openings and fit-outs across interstate locations. My responsibilities included leading a junior team to transform empty retail spaces into fully operational pharmacies. This involved coordinating with various stakeholders to ensure smooth execution of the fit-out process. I effectively communicated with product brand representatives, contractors, and on-site employees to orchestrate the store setup. This collaborative approach ensured all aspects of the fit-out were completed to company standards. I oversaw the implementation of the organizational layout, ensuring all products were strategically placed on shelves to maximize visibility and sales potential. I conducted comprehensive training sessions for new store employees, covering sales procedures and Point of Sale (POS) system operations. This ensured staff were well-prepared for the store opening. I managed the accurate ticketing of all items and the prominent display of special offers, adhering to Good Price Pharmacy's pricing and promotional strategies. Throughout the fit-out process, I demonstrated strong project management skills, ensuring timely completion of tasks and adherence to the company's standards and guidelines. This experience honed my leadership, organizational, and communication skills while contributing to Good Price Pharmacy's expansion and success in new markets.

As a Dispensary Assistant, I demonstrated strong attention to detail by accurately processing written prescriptions and refill requests, ensuring completeness and accuracy before filling. My effective communication skills were instrumental in resolving prescription discrepancies with doctors and medical assistants, ensuring smooth operations and customer satisfaction. My responsibilities included dispensing prescriptions, providing medication information, coordinating pharmacist consultations, meticulously verifying customer identification, medical information, and required paperwork to maintain compliance with regulations, managed inventory, supported the pharmacist in daily operations and administrative tasks, I also managed cash handling duties, including counting and balancing cashier drawers. I excelled in customer service, promptly addressing issues to enhance customer retention and satisfaction. In building and maintaining productive relationships with both colleagues and customers, I contributing to a positive work environment.