Allison Patton Email & Phone Number

Lake Havasu City, Arizona, United States

• Answered phones, and recorded and relayed messages for client requests and medication concerns.• Greeted and checked in clients for appointments with a smile or great poise and consideration as necessary.• Effectively de-escalate difficult situations and cared for clients in crisis while practicing intervention models.• Filled out requests for services and input into healthcare software and ran medifaxes.• Scheduled appointments for the BHMP and clinical staff.• Determined and collected co-payments.• Assured that client consent forms were completed and up to date for communications and records.• Screened and provided assistance to other service programs when required.• Provided exceptional customer service to internal and external customers and stakeholders.• Participated in the performance improvement processes in the clinic to improve office culture.• Performed exceptionally under pressure meeting multiple and sometimes conflicting deadlines, while demonstrating cooperative behavior with colleagues and supervisors.

Earp, California, United States

Assisted clientele with booking reservation requests while complementing the resort's amenities and applying deposits to customer accounts. Assisted guests with the review and signature of space rental agreements and collected payments during check-in. Monitored the resort for violations and recorded guests' monthly meter readings for processing payment on month-end dues. Kept point-of-sale goods within the reservations lobby stocked and neatly organized and processed point-of-sale charges. Simultaneously kept organized files and collected payments for customers with units in storage. Monitored and screened all calls for escalation to appropriate personnel while providing exceptional internal and external customer service.

Parker, Az

Checked vendor orders while recording Qty. and condition. Balanced invoices against packing slip monitoring completeness and followed up as necessary. Entered inventory into the system while ensuring categories, bin location, invoice numbers, cost, and pricing were recorded accurately. Processed/sorted and communicated all orders to the service dept., sales dept., customers, and sister store locations. Provided parts sales and customer support, tracking order status, invoicing, shipping, and issuing refunds as necessary.

La Mirada

Underwent educational programs to know the theory of orthodontic treatment and the peripheral supplies used over the course of patient treatment. Provided exceptional sales support to existing and new customers while increasing sales revenue with accounts that had been inactive. Cohesively worked alongside team members with a professional “Happy to help” attitude.

Irvine, California, United States

Manifested my diverse background to successfully carry out the operational duties of MyJane from start-up to acquisition while embracing the design, planning, control, performance improvement, and strategy. From successful interviewing, onboarding, and training for order fulfillment and delivery operations in compliance with the Bureau of Cannabis Control to providing management of employees. Securing schedules, payroll, corrective actions, inventory, product production, and beyond. Implemented and maintained the physical condition of the stock room by designing layouts that worked best for picking and packing in sequence with the company’s order management software. Input product profiles and purchase orders in the e-commerce shopping platform, and ensured that the physical count reflected actual stock balancing with computer-generated reports. Maintained mobile delivery application administration, tracking orders, assigning deliveries, providing customer support, and preventing delays. Simultaneously developed technically written standard operating procedure manuals for optimizing workflow and provided presentations for acquisition. Implemented cross-functional team communications processes and remote reporting structures utilizing Gusto, Asana, Monday, and Slack to organize, track and manage workflow. Demonstrated exceptional interpersonal skills working with executives to execute company goals. I.E.: provided structure for the Experience Advisor Program through detailed spreadsheets for record-keeping and SOP’s for lawful and compliant pick up within legal parameters of partnered state and locally certified medical cannabis clinics, as well as, through the research of events, booking travel arrangements, and execution of logistics.

Irvine, California, United States

• Women’s Safer alternative Ride-share Driver and Mobile Application Tester, SeeJaneGo• Dog Walker/ Sitter, Wag Labs, Inc.• Personal Shopper, Postmates, Inc.• Personal Shopper, Instacart, Inc.• Rideshare Ambassador, Lyft• Rideshare Ambassador, Uber• Product Marketing Ambassador, Cargo Systems, Inc.• Data Collector, Retail Data, LLC.• Full-Time Homemaker - Worked the above positions to manage my schedule for providing the necessary support to my family while simultaneously securing an income and embracing the evolving consumer technology and market trends.

La Mirada

• Fulfillment Center Associate, Amazon• DC Team Member, Cotton On USA• Receptionist/ Estimator, Land Forms Landscape Construction• Receptionist/ Scheduler, OC Elder Law, Offices of Marty Burbank• Shift Supervisor, American Apparel, Inc.• Receptionist, Oakwood Construction and Restoration Services, Inc.• Sales Associate, EDM Performance Accessories, Inc.• Full-Time Homemaker - Worked a variety of part-time and night shift positions in order to provide the necessary support to my family while simultaneously securing an income and building upon my understanding of business, and operations procedures.

Los Alamitos, California, United States

Processed expense reports, payroll, A/P, and month-end reporting. Provided training coordination, HR facilitation, dealer rewards program management, and database administration while maintaining satisfied customer relationships in support of heavy tech, and sales support phone lines while logging case notes in CRM, routing calls outbound, and delegating calls based upon technical needs, alongside sales material distribution, supply inventory management, and budgeting and contracting daily-yearly catering needs.

Irvine

Scanned checks into the database, entered data for timely processing, and verified funds availability with banks for specialized merchant check processing services. Managed office supply inventory and prepared marketing material using printing and binding machines. Professionally provided customer support to inbound calls while taking messages and transferring calls to appropriate departments or staff.