Personal Assistant to International & Group Functions HR Director & Director of Reward

Ensuring the smooth day-to-day running of a busy aesthetics clinics. Recruiting, managing and coordinating staff members, assigning and delegating tasks as needed, developing protocols and procedures to improve productivity. Full patient liaison, and extensive diary management ensuring the highest level of confidentiality. Responsible for producing monthly reports and analysing data to improve financial performance in order to ensure the growth of the business. Organising and managing monthly staff meetings, producing and distributing minutes. Detailed knowledge of the Clinic’s management software system, Pabau. Marketing, designing, and posting on Instagram. Ordering stock in an effective and economical manner, and regular meeting with suppliers. Overseeing the CQC registration process, and ensuring that all policies and procedures are functioning, and that all training courses are completed.Key Contributions:• Overseeing the set up and design of new premises. • Driving business efficiency and performance up by over 40% year-on-year.• Developing process improvements.

Providing top-tier personal concierge and life admin support by taking responsibility for extensive and complex diary management, scheduling all social events and appointments, including any travel, accommodation and transfers required. Managing all correspondence, setting up new home filing systems, streamlining financial activities and bill payments. Taking ownership of all correspondence, emails, enquiries and requests without disruption to the family. Instrumental in various house moves and setting up new utilities. Leading any recruitment initiatives both personally and for the business in terms of arranging interviews and liaising with agencies as necessary.Key Contributions:• Establishing and delivering process improvements.

Planning and coordinating a range of events, while working closely with C-Suite executives on various projects and major deals. Acting as a gatekeeper to the Chairman’s schedule, handling all correspondence and using initiative and knowledge to make quick and clear decisions based on knowledge of current priorities. Co-ordinating complex calendars and schedules to ensure effective time management and prioritisation of engagements where necessary, whilst ensuring seamless operations. Responsible for arranging and booking all business and family travel, including the use of private jets, and providing detailed itineraries. Anticipating needs and requests of Mr Desmond, always ensuring I am knowledgeable, approachable, one step ahead whilst ensuring the highest level of confidentiality. Coordinating and overseeing a support team including a PA, driver/security and butler. Recruiting, interviewing and managing staff ranging from housekeepers, nannies, chauffeur & security. Overseeing & dealing with charity requests for The Desmond Foundation. Reviewing, reconciling, and paying credit cards and all utility bills for both Mr Desmond and his wife.Key Contributions:• Playing a key role in the high-profile acquisition and sale of Express Newspapers and Channel 5. This included the completion of an office move from the Docklands to the City.• Assisting in the writing of Mr Desmond’s autobiography, The Real Deal, in which I feature! And organising the book launch at Claridge’s.• Planning and coordinating Mr Desmond’s 50th Birthday at The Roundhouse, and a host of The RD Crusaders charity events.