• Successfully completed a major commerce store migration program, re-platforming 160 stores from Magento to Salesforce Commerce Cloud. • Integrated Salesforce Order Management System for both US and EU distribution centers. • Designed and enabled a new Operating Model to support both strategic and on-going platform maintenance.• Support integrations and prioritize enhancements for warehouse fulfillment and financial data services. • Serve as the organization’s single point of contact for the Consumer Tech (CTT) platform.• Responsible for ensuring best in class support for the existing commerce platform and business processes.• Maintain a strong partnership with the commerce business, with a clear understanding of goals and strategic vision.• Create and maintain a product roadmap and backlog, in accordance with business priorities• Collaborate with the business to define and prioritize products from concept to launch in a fast-paced environment• Own the relationship and service level agreement with Managed Services, to ensure business continuity.• Work closely with the Solution Architect, Project Manager and Managed Services to ensure business requirements are well-defined and achievable.• Maintain a strong relationship with the Salesforce Product and Support Teams, promoting knowledge sharing of tools and capabilities between technology and business teams• Work in a fast-paced environment and continuously reviewing the business needs, refining priorities, outlining milestones and deliverables, and identifying opportunities and risks• Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders

• Strategically coordinated with key stakeholders to define project scope, technical requirements, cost analysis, resource estimation, and a comprehensive timeline, facilitating streamlining of operations and driving efficient delivery of global technology projects while maintaining SDLC standards.• Spearheaded the rollout of the product development process to technical and business units, providing training and documentation to seamlessly implement best practices and ensure operational alignment.• Developed a cross-functional delivery team structure, creating directly reporting positions that oversee individual Product Delivery teams to bolster productivity and sustain concurrent project completion.• Oversaw management of software delivery life cycle (SDLC) and compliance measures, collaborating with risk management, legal, and data privacy teams to ensure adherence to compliance controls and best practices throughout full product development.• Defined an implementation approach for all project initiatives, working with PM teams to execute the appropriate strategy from intake and analysis to testing and release.

• Liaised between individual business areas and product development teams to coordinate an effective project strategy and clearly communicate resource and timeline requirements, ensuring success throughout the approval process and safeguarding fulfillment of client expectations.• Showcased roadmap management expertise by clearly mapping out business needs and project details for each client and upholding the internal approval process, sustaining robust partnerships and retention rates.• Supervised a team of direct reports, providing hands-on guidance from start to launch to ensure requirements were met within the given deadline and foster team growth and success.

• Served as the program manager for Global Tech, interfacing with the project manager on the human resources (HR) side to facilitate a seamless installation and configuration of Workday software. • Coordinated project completion across cross-functional technical teams, integrating current systems into the Workday platform and onboarding and training staff on site functionality to ensure a successful transition.

• Leveraged technical expertise to develop a process for functional assessment throughout the multi-step configuration project, resolving software bugs and mitigating risk for functional error after launch.• Completed assigned Scrum Master responsibilities, managing daily Scrums, overseeing sprint planning, developing user stories, and removing blockers to facilitate optimal software operation.• Appointed as the IT liaison between Warner Music Group HR and program development teams, utilizing JIRA to maintain project Wikis and agreed governance model to ensure timely and accurate completion.

• Led the development and rollout of a project management office (PMO), sourcing top-level technical staff, scrum masters, and project managers while implementing and Agile Methodology framework to produce high-performing cross-functional teams that succeeded within deadline-driven environments.• Championed the development and rollout of a comprehensive sports statistics database, reconstructing the live feeds to communicate team schedules and current scores to enhance utilization and user interaction.• Spearheaded serval major deployments assigned by the corporate office, collaborating with editorial, project, and technical teams to safeguard efficient and timely project completion that exceeded client standards.

• Supported a portfolio of operational applications that directly affected inventory management for various physical assets, tracking transportation of resources to ensure timely receipt of deliverables.

• Oversaw quality assurance (QA) on the digital side, collaborating cross-functionally with editorial and product engineering teams to audit content and imaging and safeguard production and site credibility.• Showcased leadership capabilities to effectively manage two direct reports, leading continuous training opportunities and creating instructional materials to streamline communication of performance expectations.

• Transitioned online team into a pure Agile framework, scripting new business requirements to streamline communication of processes and procedures and ensure cross-functional alignment.• Created a culture of collaboration and comprehensive project completion, facilitating brainstorming meetings to regularly produce improvement initiatives that increase productivity and team output.

• Obtain project requirements from Application Development and Business stakeholders and assign appropriate project leader.• Identify and obtain approval for project scope and budget. • Develop status templates to track project tasks and associated work breakdown structures.• Manage Project Management Implementation Team and assign required resources.• Identify and mitigate risks within project scopes.• Provide appropriate information and status updates to project stakeholders.• Document all project phases and archive information in project database.• Utilize Rational Portfolio Management Tool to create work breakdown structures and manage project resources.• Work with Project Management Office to obtain approval of project scope and resource requirements from stakeholders.• Submit purchase requests within constraints of approved budget.• Communicate infrastructure-related requirements to Network, Server and Desktop project resources.