Allison Richardson Email and Phone Number

Developed and executed QA Testing Strategy and Processes including test plan creation, testing standards, and acceptance criteriaDeveloped and executed manual test casesDeveloped documentation for automation testers to take over creation of automated test casesWorked on SaaS software, ensuring customer sites met requirements upon releaseDevelop suite of documentation for training new QAsTested APIs using Postman and RESTerCreated automated regression tests using PlaywrightFacilitated collaboration between three departments to ensure customer needs were met in a timely mannerRan Scrum Review meetings, presenting work completed by development team, as well as instructed teams on use of new featuresCollaborated with developers and project managers to convert business and technical requirements

* Collaborated with developers and project managers to business and technical requirements to solve for business problems. * Managed resources for new mobile QA project, focusing on developmental processes between QA, development team and project managers enabling the delivery of software in a timely manner.* Selected as subject matter expert for customer facing client group. Elicited feedback from multiple stakeholders in order to identify and integrate optimal user solutions. * Translated and simplified workflows to help users in understanding system functions. * Developed process to integrate developer items from different portals into QA test plans, increasing the efficiency and speed of testing* Used Jira to log and track defects, improvements, and stories

* Assisted users in identifying software issues and providing software error message explanations.* Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.* Processed over 1,000 support requests over one year for technical assistance on wide range of issues related to Assetworks Software, as well as supporting software, such as MSSQL, Oracle, and Windows.