Collaborate with Executive Leadership on organizational design, and responsible for employee relations, as well as ensuring excellent employee support and customer service. Also collaborate with the Chief of Staff on employee engagement and culture efforts to make The Associated a top non-profit of choice.

Responsible for directing all people functions of the organization in accordance with the policies and practices of The Associated, and the laws, regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations. I oversee the strategic human resource planning, working to provide The Associated with the best people talent available by offering competitive benefits and compensation, and my goal is to position the organization as the employer of choice by being aware of policies, practices and trends within the industry. I also collaborate with senior management on organizational design, and am responsible for employee relations, as well as ensuring the HR team provides excellent customer service (internal and external customers).

Partner with senior management and Agency Executives to develop new business initiatives, foster employee engagement and retain talent.  HR Leadership: Direct three HR professionals in talent acquisition, benefits, compensation, HRIS and talent management; 2 professionals received promotions and growth opportunities within the HR department.  Organization Transformation: Conducted root cause analysis and action research regarding high turnover in the Development Department. Redesigned onboarding program for new Development Professionals; in process of implementing job competency models for the Development Team and all other departments of The Associated.  HRIS Technology: Drove transition from outdated HR system to fully integrated HRIS platform with Ceridian Dayforce. Emphasis on leading The Associated and our Agencies through HRIS system conversion and change management.

 HR Leadership: Directed two HR professionals in benefits and retirement plan administration and talent acquisition.  Retirement Plan Administration: Completed RFP Process for new record-keeper and transitioned plans to new vendor without an interruption in service for plan participants.  Benefit Administration: Managed benefits for over 600 benefit eligible employees; effectively transitioned medical plan from fully-insured to self- insured platform in 2010. Administered FMLA: included determining eligibility and overseeing leave time. HRIS Management: successfully integrated ADP HRB and ADP Payroll with minimal interruption; implemented a recruitment module in ADP HRB for organization wide recruitment efforts.  Talent Acquisition: implemented new orientation programs, new hire follow-up interviews and one year anniversary check-in meetings; also helped implement and design a recruitment brochure to highlight our agency culture and benefits. Employee relations: Worked with managers on employee relations issues; helped to resolve performance management concerns by introducing a performance action improvement plan process for all agencies. Partnered with employment attorney to resolve elevated personnel issues. Human Resources Business Partner: supported four local agencies in HR Business Partner capacity and collaborated with Agency Executives regarding talent acquisition, talent management and high-level HR matters.  Project management: updated Employee Handbook, produced and implemented new performance evaluations with management.

401(k) Plan Administrator: Handled administrative tasks as a fiduciary for the plan.  New Hire Orientation and Benefits Orientation Facilitator: Implemented an orientation day program. Risk Management: Handled claims for Unemployment, Disability, and Workman’s Compensation. HR Leadership: Managed recruitment and on-Boarding, supervised HR Coordinators and HR Interns.

 Retirement Administration: 401(k) and 403(b) Plan Administration.  Employee Outreach: Coordinated Staff Newsletter and Employee Fun Committee. Recruitment: Managed recruitment for The Associated and its Agencies.  Organization Transformation: Created and implemented recruitment and hiring procedures, systems and technologies to support organization-wide recruitment efforts.  Training Coordinator: Organized training and development opportunities for staff.

 Managed front end Operations and ensured adherence to company programs and procedure compliance. Responded to and resolved customer complaints and requests. Ensured all associates received certification in training programs in accordance with company guidelines. Conducted performance appraisals.