Allison Sagami Email & Phone Number

Kent, Wa, Us

• Take lead on reviewing and approving new designs for events, features, and mechanics in the game• Act as liaison with Narrative and Localization teams for content and delivery deadlines in each sprint• Maintain and update Jira tickets and internal confluence pages for the project• Assist with creating the content roadmap and Live Ops planning• Work closely with an overseas development partner to keep open communication on daily deliverables and status updates from other teams

Seattle

Leader of support team for newly launched, globally recognizable, F2P casual title.• Drive, track, and support technical issues through cross-functional collaboration with numerous game production teams• Create and maintain internal documentation for over two dozen F2P titles• Generate and deliver daily metric reporting for global launch titles• Advocate for customer needs and amplify the voice of the customer to the organization based on the direct support of customer queries across all areas required to assist customers• Contribute to game testing efforts with feedback and insights on games in different stages of development• Trained new customer support employees across F2P game portfolio

• Answer customer emails related to Billing, Big Fish Game Club, Technical issues, Game recommendations and level hints;• Verify a customer’s account information and assist in tracking Fraud cases;• Provide support for the LiveChat Team;• Flexible with hours and works as company needs

Sales Supervisor for four retail associates.• Responsible for orientation and training of new employees • Continuously evaluated inventory to accommodate evolving seasonal needs• Focused superior customer service through differing interaction methods