Allison Salter Email and Phone Number

•Set performance goals for direct reports•Delegate work to employees, track progress and provide feedback to project team and company growth •Ensure employers adhere to company policies and legal regulations •Oversee product growth and transitions•Manage customer service support within Customer Operations•Serve as link between subordinates and upper management •Conduct performance reviews and create strategies to boost productivity

- Provide support via email and telephone to insurance companies using LexisNexis technology to further their direct mail and marketing- Work on an insurance technology based team to promote marketing for Allstate and Travelers Insurance. Support Telematics, Mapview and Risk Metrics using devices and websites developed by LexisNexis Technology department- Manage police reports and data using BuyCrash and eCrash systems to help customers obtain information. - Assist management with team duties and time management- Cultivate a culture in RISK Operations where employees feel valued by improving employee satisfaction and employee engagement.- Develop weekly reports using Excel and distribute to team- Responsible for weekly newsletter distributed to co-workers and management providing key information regarding internal and external customers

- Set up and input real estate contracts into LandTech Support System- Request title orders for tax and title searches to be performed on all properties pending closing- Maintain relations with all clients purchasing or selling property- Order payoffs on existing mortgages- Order closing letters from neighborhood home owner's associations- Maintain daily Closings log via Microsoft Excel- Maintain daily upkeep of office as well as transferring of all calls to appropriate parties

-Prepare and distribute pre-bills for litigation attorneys for both Georgia and Florida firm locations using ProLaw and DAX billing systems-Head monthly litigation billing meeting with attorneys and paralegals in Florida office branches-Run monthly litigation report via Microsoft Excel and manage time using pivot tables-Bill for time accordingly to clients of Aldrige-Pite-Work with intake and foreclosure departments to bill for foreclosure processing

- Participated in customer service- Assisted in training of new employees- Headed promotions provided by food and beverage representatives