Over the past few years, I've had the privilege of working in various roles in the dynamic sports betting market. At Wanna.com, Inc, I've played crucial roles, from being the Ombudsman and Customer Experience Manager to leading customer support and operations. My responsibilities have ranged from team management to developing strategies to enhance user experience. I excelled in problem-solving, effective communication, and conflict management, always striving to improve the relationship between the company and its customers. Additionally, my recognition for contributions to research on gambling disorders in Brazil reflects my commitment to excellence and innovation in this ever-evolving field. I look forward to continuing to contribute and grow in this exciting sector.