Allison Scheb Email & Phone Number

Passionate about enhancing customer experiences and driving revenue growth, I have a proven track record of implementing innovative strategies to improve operational efficiency and exceed business goals. With extensive experience in pet care, I specialize in optimizing various aspects of business operations, including customer spending, payroll management, inventory control, safety protocols, and staff training.Key Highlights:Enhanced Customer Spending: Successfully implemented new services and upselling techniques to improve customer spending per visit and overall revenue.Efficient Operations Management: Oversaw payroll and tip calculations, managed inventory, and created weekly staff schedules to ensure optimal staffing levels while staying within budgetary constraints.Streamlined Processes: Developed and implemented new cleaning procedures, safety protocols, and training programs to improve efficiency, reduce costs, and enhance employee confidence and independence.Customer Service Excellence: Provided exemplary customer service by demonstrating product knowledge, resolving issues promptly, and building lasting relationships to foster customer loyalty.Team Leadership: Managed a team of 15-25 employees, handling recruitment, training, performance evaluations, and fostering a positive work environment through staff appreciation and peer mediation.Safety and Pet Care: Prioritized the health and safety of both pets and staff, responding quickly and effectively to any issues, concerns, or emergencies that arose within the center.I thrive in fast-paced environments where teamwork, communication, and continuous improvement are valued. My goal is to leverage my skills and expertise to drive success and make a positive impact on both customers and colleagues alike.

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  Kennesaw State University

  Psychology