OBJECTIVE:A position in property management with a management company that makes full use of my background incustomer service, knowledge of the industry, and experience in leading teams to deliver positive customerexperiences while improving business results.• Over twenty years of experience in providing world class service to customers in the apartment andrestaurant industries with eight years of leadership experience.• Well-versed in systems relevant to the apartment industry, including Yardi (Property ManagementSoftware), Blue Moon, OneSite, and the Microsoft Office suite (Word, Excel, PowerPoint, etc.).Leasing Consultant | Sares-Regis Group | Frisco, TX• Qualify prospective residents, recommend appropriate floor plans, provide tours, and close the residentsto exceed monthly goals in a challenging environment (property under renovations).• Manage the new applicant process by ensuring movement of files through the application to move-inphases, ensuring evaluation and application needs are addressed.• Manage resident concerns by submitting maintenance requests and following-through to ensure thatconcerns are addressed expeditiously.Hostess | Lava Cantina | The Colony, TX• Greeted guests upon arrival and escorted them to tables, ensuring a positive first impression whileobserving the proper server rotation.• Coordinated and controlled the traffic flow on event nights including checking in concert special guests,issuing wristbands, and escorting VIPs to designated tables throughout the venue.Leasing Consultant | Cortland Partners | Dallas, TX• Exceeded goals while providing positive customer experiences for prospects by finding the correctapartment based on their lifestyle, assisting them with the application process, and closing them.• Marketed and advertised the property through online listings, social media, email campaigns, networkingevents, referral incentives, partnerships, tours, and flyers.• Managed the lead process with daily follow-up, converting leads into tours, and tours to signed leases.• Managed resident issues and complaints, ensuring daily follow-up until the customer was satisfied.• Generated reports, facilitated payroll and processed billing and coding for the property.SKILLS:• Property Management Software: Yardi, Blue Moon, OneSite, Customer Relationship Management(CRM)• Customer Relationship Management• Leadership & Team Management• Marketing & Social Media Campaigns• Leasing & Resident Relations• Microsoft Office Suite: Word, Excel