Allison Smith Email & Phone Number

Champaign, IL

• Maintains up-to-date knowledge of product specifications related to prepared merchandise; collaborating with cross functional teams and helping educate other associates on tools, tasks, and resources
• Prepare foods according to items specifications; understanding and planning the future productions and mass production; preparing for seasonality; adhering to food safety standards and sanitation guidelines.
• Utilizing digital tools to ensure quality and date control standard by eliminating waste/outdated prepared items, stocking/rotating merchandise while using the device to record the data of process.

• Handles customer service inquires and problems via telephone, email, web-cha or written correspondence in regard to additional plan details, benefit plan details, member self-service tool, etc.
• Takes ownership of each customer contact to resolve their issues and connects them to additional services. Issues are resolved without or with limit management assistance.
• Provides technical or subject matter expertise concerning policies, procedures, and function- related applications/systems tools as needed.

Nashville, Tennessee, United States

• Resolve escalated customer concerns via phone, email or mail while developing win-win solution balancing the customer and company needs.
• Provide outstanding written and oral communications to customers, clients, and internal organizations in order to efficiently be able to explain and reinforce proper policy and procedures within the insurance agency.
• Review and examine account information for completion or refunds/reimbursements, verifying returned equipment and reporting any suspicious account activity.

Maywood, Illinois, United States

• Provides case management, parent education and crisis intervention to support self-sufficiency for all ESH(Early Head Start)/HS(Head Start) while coordinating parent activities to support family and program needs and.
• Responsible for providing social services, as required by the Federal Performance Standards, to Head Start children and families, including those with disabilities both recipient, home-based and child care partnership.
• Use of acquired knowledge of the principles of social work to collaborate with related service areas and communicate with internal and external partners.