To support, drive and develop the sales and service culture throughout a diverse region with a total FTE of 511. To coach, mentor and strengthen skills in team members to enhance their interactions with their client base in order to maximise sales opportunities and increase client loyalty, trust and satisfaction. To work in conjunction with Region and Area Manager’s to provide solutions to specific individuals development needs.

Lead, coach and develop a branch team of ten employees to provide exceptional customer service and deliver on sales objectives. Manage day-to-day activities of branch. Process personal lending applications efficiently and maximise cross sells through needs based selling. Build and develop rapport with branch clients to maximise loyalty and trust. Build strong ties between other local segments such as BFS to ensure a consistent approach from client perspective to further enhance customer… Show more Lead, coach and develop a branch team of ten employees to provide exceptional customer service and deliver on sales objectives. Manage day-to-day activities of branch. Process personal lending applications efficiently and maximise cross sells through needs based selling. Build and develop rapport with branch clients to maximise loyalty and trust. Build strong ties between other local segments such as BFS to ensure a consistent approach from client perspective to further enhance customer satisfaction. Show less