Allison Steele Email & Phone Number

Remote

Columbia, South Carolina Metropolitan Area

• Daily activity working with loans, credit reports, and mortgages for insurance and sale campaigns.• Responsible for routine reports tracking sales of loan officers, branches, regions, and products.• Assisting loan officers and customers with application or procedure questions via phone. • Processed daily loan deferments and fee waivers for qualified individuals and/or pandemic reasons.• Tested, identified, and corrected system errors during updates and platform changes.• Streamlined procedures by utilizing online signature programs and combining similar processes.• Assisting the mortgage department by ordering, tracking, and updating appraisals for all mortgages. • Reviewed loan information and documentation for quality control.

Columbia, South Carolina Metropolitan Area

• Lead on monitoring, updating, and testing the public online account opening system.• Individually organized, tested, implemented, and monitored the online loan payment system.• Verified CIP documents by utilizing Lexis Nexis, OFAC, Chexsystems, Fiserv, and DMV databases.• Collected data of customer comments, ratings, and suggestions used to improve the website and mobile app for optimal customer experience.• Analyzed and tracked daily customer online activity including personal data changes, IP addresses, and system or user errors to identify red flag activity. • Created and maintained accurate routine reports of sale goals utilized by high management.• Made and published marketing ads and emails for multiple sale campaigns. • Created public and internal guides pertaining to the credit unions services and procedures.• Assisted all departments via email, phone, and instant messaging to assist customer needs.

Lexington, South Carolina, United States

• Maintained a large queue for new accounts to verify CIP and KYC data with extreme accuracy.• Assisted with collecting data and identify trends to improve upon customer experience.• Reviewed fraud notifications and wrote detailed reports identifying specific information.• Constantly improved upon program and internal business procedures, obtaining research from other departments to verify the update is affective.• Worked closely with tech teams to enhance the manual verification system to be more user friendly and efficient to decrease user errors.• Created, tested, and implemented a new process allowing for over 40 thousand exceptions to be cleared within two weeks instead of two months.• Monthly flight travel from South Carolina to New Jersey and Maine to train new employees and attend networking events.• Trained and managed quality control of 30+ employees/contractors on location and virtually in New Jersey, Maine, and South Carolina.• Reviewed new employee onboarding checklist for virtual and local teams.

Lexington, South Carolina, United States

• Verified CIP information on hundreds of exceptions daily to comply with Federal guidelines.• Reviewed new accounts to authenticate businesses, identify PEP status and detect fraud activity.• Utilized business owned and third-party databases such as the IRS website, Lexis Nexis, Microsoft Access, Google, and Excel routinely every day.• Solely maintained Microsoft Access program by importing massive amounts of Excel data daily.• Assisted tech teams with testing program updates and implementations at any time.• Worked to streamline the main process to decrease user error and increase production.• Created official CIP, KYC, and AML procedures for all employees.

Columbia, South Carolina Metropolitan Area

- Teller duties including deposits, withdrawals, loan payments, cash management, and check verification.- Experience with CTR's, check kiting investigation, fake checks, and fake ID's and passports.- Lead on foreign exchange for the entire Columbia area, ordering bills and coins and keeping exchange rates up to date daily. - Teller, ATM and Vault cash management and auditing.- Selling of company products to meet sale goals and driving the team to obtain more each period.