Allison Steele Email & Phone Number

Remote

Columbia, South Carolina Metropolitan Area

• Daily activity working with loans, credit reports, and mortgages for insurance and sale campaigns.
• Responsible for routine reports tracking sales of loan officers, branches, regions, and products.
• Assisting loan officers and customers with application or procedure questions via phone.
• Processed daily loan deferments and fee waivers for qualified individuals and/or pandemic reasons.
• Tested, identified, and corrected system errors during updates and platform changes.
• Streamlined procedures by utilizing online signature programs and combining similar processes.

Columbia, South Carolina Metropolitan Area

• Lead on monitoring, updating, and testing the public online account opening system.
• Individually organized, tested, implemented, and monitored the online loan payment system.
• Verified CIP documents by utilizing Lexis Nexis, OFAC, Chexsystems, Fiserv, and DMV databases.
• Collected data of customer comments, ratings, and suggestions used to improve the website and mobile app for optimal customer experience.
• Analyzed and tracked daily customer online activity including personal data changes, IP addresses, and system or user errors to identify red flag activity.
• Created and maintained accurate routine reports of sale goals utilized by high management.

Lexington, South Carolina, United States

• Maintained a large queue for new accounts to verify CIP and KYC data with extreme accuracy.
• Assisted with collecting data and identify trends to improve upon customer experience.
• Reviewed fraud notifications and wrote detailed reports identifying specific information.
• Constantly improved upon program and internal business procedures, obtaining research from other departments to verify the update is affective.
• Worked closely with tech teams to enhance the manual verification system to be more user friendly and efficient to decrease user errors.
• Created, tested, and implemented a new process allowing for over 40 thousand exceptions to be cleared within two weeks instead of two months.

Lexington, South Carolina, United States

• Verified CIP information on hundreds of exceptions daily to comply with Federal guidelines.
• Reviewed new accounts to authenticate businesses, identify PEP status and detect fraud activity.
• Utilized business owned and third-party databases such as the IRS website, Lexis Nexis, Microsoft Access, Google, and Excel routinely every day.
• Solely maintained Microsoft Access program by importing massive amounts of Excel data daily.
• Assisted tech teams with testing program updates and implementations at any time.
• Worked to streamline the main process to decrease user error and increase production.

Columbia, South Carolina Metropolitan Area

- Teller duties including deposits, withdrawals, loan payments, cash management, and check verification.- Experience with CTR's, check kiting investigation, fake checks, and fake ID's and passports.- Lead on foreign exchange for the entire Columbia area, ordering bills and coins and keeping exchange rates up to date daily. - Teller, ATM and Vault cash.