• Assisted in the successful execution of 100+ clinical education courses and facilitated administrative support in training 550+ surgeons on medical procedures throughout 2023. • Mentored a team member within the Clinical Education department to handle daily tasks, allowing for their growth in a leadership position and enabling me to transition to the Pricing team and broaden my responsibilities. • Conducted weekly team meetings to distribute the workload for the Pricing team consisting of ten team members. • Managed contracts and customers within assigned Group Purchasing Organizations (GPO). • Oversaw maintenance of appropriate contract pricing for hospitals and surgery centers in the SAP system. • Responded promptly to pricing inquiries from customers and field representatives in a fast-paced environment. • Performed and reviewed analytics to determine contract compliance. • Assisted with the customer ordering process by ensuring all pricing issues were researched and resolved quickly. • Reviewed the GPO monthly fee process and conducted audits to ensure that fees were paid appropriately.

• Assumed additional leadership responsibilities including traveling to Atlanta, GA to set up operations within a satellite office and supervising two additional direct reports on the Field Logistics team. • Collaborated with leadership to oversee department budgets exceeding one million dollars.• Prepared and conducted performance reviews of team members.

• Transitioned sole department operations to leading a team of five direct reports, overseeing hiring, training and leadership responsibilities within one year. • Offered guidance and managed workload support to team members to enhance efficiencies and aid in development. • Managed a structured agenda and conducted weekly team calls to offer field support and address inquiries. • Delivered presentations to field and leadership teams. • Managed a shared inbox that received 100+ emails daily. • Identified areas for process improvement including creating a SharePoint site with dedicated resources for field use.

- Coordinates and updates all SOPs, manuals, forms, and collateral material.- Maintains content on company Intranet.- Works closely with Clinical Education Specialist (CES) and supports all CES course activities.- Processes course registrations, payments and coordinates finances.- Sends confirmation letters to registered surgeons along with reimbursement letter.- Responsible for coordinating all product shipments for course supplies.- Processes all incoming documents from CES based of course workbook.- Facilitates communication between the CES and internal support departments including warehouse, purchasing, accounts payable, accounts receivable, legal.- Maintains accurate records and transactions of all Clinical Education (CE) events.- Coordinates with outside vendors for needed products and services.- Tracks all incoming products from courses, recycles unused products, maintains inventory.- Maintains and cares for CE department lap trainer, generators, and other reusable equipment.- Tracks and monitors payments for all workshops.- Works with Legal to secure surgeon and facility usage agreements.- Enters CRM data including creating campaigns, adding leads, and changing campaign status.- Responsible for training all new CES on processes and SOPs.- Supports International CE efforts.

● Worked cross-functionally to support the development, packaging and deployment of internal emails, feature articles, weekly newsletters, videos, print/digital signage, internal app and intranet content to 80,000+ employees.● Maintained and updated 30+ email distribution lists.● Organized and managed a Smartsheet content calendar for the company distribution channels listed above. ● Designed and populated communication templates, built web pages, manipulated graphics and wrote video scripts.● Executed multi-channel communication campaigns for various HR, benefits and employee engagement activities.● Successfully and quickly managed internal crisis response regarding food safety, security and IT issues.● Managed and analyzed Survey Monkey data to support field, training and operations initiatives. ● Partnered with the Executive Leadership Team, IT and external vendors to execute quarterly Town Hall meetings on-site and via web broadcast.

Social Media• Assist in the design and updating of all Social Media sites.• Work with Marketing Team to keep up with company culture and branding, establish clearobjectives relating to growth of likes, reach, engagement, leads and sales.• Collaborate with the Marketing Team in creating promotional content and delivering it on allsocial media platforms.• Update company blog with provided content and images. (WordPress)• Build and maintain online relationships.• Monitor, listen and respond to users while cultivating leads and sales.• Compile reports for management showing results (ROI).Email Communications• Responsible for deployment of email marketing campaign related products and promotions.• Measure undeliverability tracking and goal achievement and make suggestion forimprovements.• Work with IT to manage ExactTarget database, keeping it clean and up to date.• Build custom queries based on business needs.General Marketing Support• Assist when necessary with Marketing administrative functions.• Provides support with front end website maintenance that relate to Marketing.

• Use a proprietary platform to build and launch websites for clients by integrating their functionality and design needs with digital marketing best practices. • Engage with clients by phone and email to provide premier customer service while helping them understand the power of digital marketing and how it can be applied to their website. • Apply graphic design and digital marketing knowledge and expertise to motivate clients to identify and manage their marketing goals. Manage multiple projects seamlessly while promoting open, clear communication between multiple teams

• Manage relations with clients by answering questions about Cisco hardware products, maintenance, service pricing, discounts, etc. • Prepare and process quotes and purchase orders for Cisco hardware and maintenance. • Conduct data entry and analysis through the use of excel audits and functions.

• Develop, edit and proof content for internal communications to support the broader business.• Innovate and employ digital marketing techniques to improve effectiveness and exposure ofinternal communication campaigns to increase employee interaction and participation ininternal programs.• Create site content, oversee the design and develop the company's intranet website throughexecution of HTML/ CSS/ PHP/ JavaScript coding.• Collaborate directly with business partners across the enterprise to help plan and strategizeinitiatives, events and company programs.• Promote company morale, education and culture, while utilizing consistent branding.• Manage day-to-day operations of internal display monitors on campus to display relevant globaland local content for employees.• Follow department processes, procedures and client requirements; may makerecommendations and/or implement improvements/solutions.• Provide general administrative support as needed.

• Trained new associates on policies and procedures. • Answered customers’ questions and provided information on upcoming events, sales and products. • Increased “Voice of the Customer” scores through email capture, survey results and customer service. • Assisted customers by providing information and resolving complaints.

• Assisted with research including cold calling, fundraising, lead generation and marketing campaigns.• Edited newsletters, email campaigns, marketing material and other communications projects.• Facilitated community relations as a liaison for the Faith community. • Coordinated events, luncheons and meetings.

• Created a public relations plan in order to grow company awareness. • Recruited and increased volunteers through social media and outreach programs. • Revamped social media platforms and assisted in programming a new website. • Implemented class surveys and a newsletter database to improve efficiency.