Ting Hsuan Sung
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Ting Hsuan Sung Email & Phone Number

Key Account Manager at Evolution
Location: Taipei, Taipei City, Taiwan, Province Of China 8 work roles 2 schools
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Current company
Role
Key Account Manager
Location
Taipei, Taipei City, Taiwan, Province Of China
Company size

Who is Ting Hsuan Sung? Overview

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Quick answer

Ting Hsuan Sung is listed as Key Account Manager at Evolution, a company with 8373 employees, based in Taipei, Taipei City, Taiwan, Province Of China. AeroLeads shows a matched LinkedIn profile for Ting Hsuan Sung.

Ting Hsuan Sung previously worked as Commercial Coordinator at Evolution and VPN Customer Support Agent at Proton | Privacy By Default. Ting Hsuan Sung holds Bachelor Of Arts - Ba, Foreign Languages And Literatures, General from National Taiwan University Of Science And Technology.

Company email context

Email format at Evolution

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Evolution

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Profile bio

About Ting Hsuan Sung

Outcome-driven Customer Support with 4+ years of experience utilizing user insights to improve products. Initiate client communications proactively to encourage feedback, address concerns, and uncover enhancement opportunities by adeptly providing solutions and working closely with cross-functional teams.Had experience in developing/onboarding new clients while nurturing solid and lasting relationships with existing clientele. Successfully managed a team of 8 to achieve exceptional performance and exceed customer service goals.

Current workplace

Ting Hsuan Sung's current company

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Evolution
Evolution
Key Account Manager
Website
Employees
8373
AeroLeads page
8 roles

Ting Hsuan Sung work experience

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Commercial Coordinator

Current
Jan 2024 - Present

Vpn Customer Support Agent

Taipei, Taiwan

- Conduct in-depth troubleshooting of software issues, adeptly guiding customers towards prompt and effective resolutions.- Cultivate exceptional levels of customer satisfaction through attentive and responsive support interactions.- Collaborate closely with cross-functional technical teams to resolve complex problems and improve products based on customer.

Jun 2022 - Jan 2024

Product Support Deputy Shift Leader

Taipei, Taiwan

- Analyzed aggregated data regularly. Derived actionable insights and regularly presented findings to senior management.- Escalated critical issues and collaborated with key departments to find swift resolutions.- Directed and mentored a team of dedicated Support Agents, optimizing performance during shift hours.- Responsible for the personnel training.

Aug 2021 - Jun 2022

Product Support Specialist

Taipei, Taiwan

- Communicated, coordinated and strategized with Business and IT teams.- Managed cases and monitor system efficiency.- Ensured customer satisfaction and provided professional and in-time support.- Collected feedback from clients and turned it into an instant reply or action on product improvement.

Oct 2020 - Aug 2021

Customer Support Specialist

Spiral Quantum

Taipei, Taiwan

- Communicated, coordinated and strategized with Business and IT teams.- Managed cases and monitor system efficiency.- Ensured customer satisfaction and provided professional and in-time support.

Mar 2020 - Oct 2020

Community Operation

Taipei, Taiwan

- Built and maintained positive relationships with diverse clientele.- Developed account strategies and action plans to achieve revenue and retention targets.- Conducted regular client check-ins to gather feedback, address concerns, and identify opportunities for improvement.- Prepared and delivered regular account performance reports to clients.

Feb 2018 - Jun 2019
Team & coworkers

Colleagues at Evolution

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2 education records

Ting Hsuan Sung education

FAQ

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What company does Ting Hsuan Sung work for?

Ting Hsuan Sung works for Evolution.

What is Ting Hsuan Sung's role at Evolution?

Ting Hsuan Sung is listed as Key Account Manager at Evolution.

Where is Ting Hsuan Sung based?

Ting Hsuan Sung is based in Taipei, Taipei City, Taiwan, Province Of China while working with Evolution.

What companies has Ting Hsuan Sung worked for?

Ting Hsuan Sung has worked for Evolution, Proton | Privacy By Default, 倫塔股份有限公司 Luanta Limited, Spiral Quantum, and Giftpack, Inc..

Who are Ting Hsuan Sung's colleagues at Evolution?

Ting Hsuan Sung's colleagues at Evolution include Andrea Costantino, Denis Vasilev, Kristyna Michajlova, Adebobola Omirin, Mba, and Cristina Oliveira.

How can I contact Ting Hsuan Sung?

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What schools did Ting Hsuan Sung attend?

Ting Hsuan Sung holds Bachelor Of Arts - Ba, Foreign Languages And Literatures, General from National Taiwan University Of Science And Technology.

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