● Daily Account Management for 24 local clients in South Sound while acting as sole point of contact● Growing book of business to meet and exceed KPIs including QBRs, MBRs, and in-person visits● Prospecting for expansion opportunities with current book of business● Building relationships and fostering client engagement● Customer satisfaction and daily client communication● Daily Pipedrive (CRM) updates

● Daily Account Management for +750 local restaurant partners● Growing book of business to meet and exceed KPIs annually including QBRs, MBRs, and in-person visits● Skillfully upselling marketing opportunities using data-driven analysis to become top-tier Account Manager in West Coast Region● Troubleshooting software, courier, and customer support issues in a timely manner● Marketing campaigns including mail merges, billboards, and promotions● Project Management for internal sprints and initiatives● Daily collaboration with Outside Sales and Territory Operations● Daily Salesforce and Jira use for opportunity tracking, customer communication, and contract management● Objection handling with challenging clients● Onboarding and training for new customers to ensure success

Located in Seattle, West Coast Account Manager serving multiple transit agencies with CAD/AVL and eFare solutions provided by INIT.● Annual Account Reviews with each customer to ensure needs are being met and goals and being achieved● Creating a collaborative work environment between Sales, Operations, and Customer Support to meet the needs of the customer and ensure timeliness with deliverables● Sales presentations and demos as requested● Creating and providing proposals as requested by working closely with Development and System Engineering● Problem solving issues as they arise including resource management, scheduling AARs, and follow-ups in a prompt manner● Relationship building with multiple departments across each agency● Project Management● Sales orders and internal kick-offs● Participating in customer support check-ins on a regular basis● Informing customers of new products ● Daily Salesforce use for opportunity tracking● Daily Jira use for customer communication

● Managing accounts payable and accounts receivable processes for multiple buildings including journal entries for Staff and Project Accountants● Monthly AR reporting to Property Management regarding tenant billbacks, lease payments, and account reconciliations● Quarterly building inspections including elevator auditing and submitting trouble tickets for Facilities Management● Monthly expense reporting and reimbursement auditing and entry using JD Edwards software● New vendor set-up in JD Edwards software including obtaining W-9s and OFAC checking

● Ownership of accounts payable for entire organization including invoice tracking, weekly check runs, obtaining W-9s, and processing volunteer reimbursements using Acumatica● Ownership of accounts receivable for entire organization by creating invoices and recording payments● Prepare documents for external audits and maintain internal controls in accordance with current financial processes● Reconcile sales from in-house bookstore and create journal entries● Weekly deposits and cash handling from multiple branches and revenue streams● Coordinate the recruitment for new CEO by working directly with The Forest Group and Board of Directions to conduct phone and in-person interviews, schedule conference calls, and build an interview panel● Assist in creating a new chart of accounts with COO and Controller for new software implementation● Track and process donations via campaign using Salesforce and generating donor acknowledgements● Work closely with Development Director and Marketing Director to assist in the coordination of fundraisers, film festivals, membership events, and volunteer appreciation events

• Event planning and arrangements• Preparing, reviewing, and distributing budgeting reports• Minute taking and meeting planning• Partnering with local organizations to strengthen a diversified client-base• Updating and preparing monthly Board of Director materials• Maintaining Executive Director’s calendar and appointments• Fielding phone calls and messages for the Executive Director• Marketing:*Creating marketing and communication materials*Generating and managing all social media content*Attending advocacy events• Donor data and special gifts entry

• Providing customer care internally and externally• Answering and directing phone calls• HR administrative projects: paperwork/document auditing, mail merges, etc.• Conducting phone screenings and interviews• Maintaining conference schedules daily• Creating marketing and communications materials using InDesign and Photoshop• Working closely with the sales and account executive teams on preparation for meeting with prospective/current clients• Generating corporate flyers, ads, and newsletters using Adobe Suite• Formatting and editing correspondence to brokers and clients• Marketing and sales presentations: creating and preparing binders, editing/formatting PowerPoints, auditing for errors• Providing support to the company's website and intranet using HTML coding with Dreamweaver• Organizing, tracking and reporting on all events for the company, including the Wellness Program• Tracking invoices and submitting check requests• Enforcing HIPAA by managing the company's card system and database• Managing access card system & database• Receiving guests and visitors

• Answering and directing phone calls appropriately• Mail: shipping, receiving, sorting, and delivering• HR administrative projects: filing, mailings, liaison between office and field management • Recruiting: scheduling phone interviews, new hire paperwork auditing, job postings• Compiling travel expense-related receipts for weekly expense reporting• Scheduling meetings and maintaining conference schedules daily• Hotel reservations as requested by travel manager• Answering and directing phone calls appropriately• Mail: shipping, receiving, sorting, and delivering• HR administrative projects: filing, mailings, liaison between office and field management • Recruiting: scheduling phone interviews, new hire paperwork auditing, job postings• Compiling travel expense-related receipts for weekly expense reporting• Scheduling meetings and maintaining conference schedules daily• Hotel reservations as requested by travel manager• Managing corporate commuter program• Acting as first point of contact for all customer service related issues• Managing corporate commuter program• Receiving guests and visitors in a warm and friendly manner

• Selling local produce at Seattle farmer’s markets on weekends• Providing stellar customer service• Answering inquiries and questions regarding produce and farming practices

• Baking: morning and evening shifts• Wholesale delivery• Fill-in bakery manager• Training & coaching of new employees• Development of new pastry flavors and recipes• Cashiering / customer service