Allison Walker Email & Phone Number

Burlington, On

▪ Creates a warm and welcoming environment for patients and pet parents - Knowing the pets and knowing the pet parents to personalize their visits▪ Optimizes appointment schedule for a multi doctor practice▪ Responds to and manages email correspondence for the clinic's main inbox▪Receives inbound phone calls, collecting detailed information to best address the call▪Maintains PCI compliance when processing or storing client payment cards▪Retrieves and verifies cash deposits, delivers deposits to the bank

Oakville, On

▪ Proactively collected missing information to assess and complete claims in a timely manner ▪ Demonstrated effective time management and organizational skills by exceeding daily production targets while maintaining a high level of accuracy ▪ Regularly reviewed and deciphered medical records▪ Evaluated and responded to claim reassessment requests, identified claims which required additional expertise and refered to the appropriate party▪ Corresponded with clients and veterinary staff to ensure concerns were addressed and issues were resolved. ▪ Verified accuracy of processed claims by referring to policy terms and conditions▪ Maintained up to date files by documenting conversations and tracking requests for information

Oakville, On

▪ Maintained inventory databases in Excel, kept working areas clean and well organized▪ Analyzed product samples daily for stability and reported any variances outside of the acceptable range ▪ Created products while following detailed procedures

Hamilton, On

▪ Ensured students had working equipment in the room to complete labs▪ Prepared materials ahead of laboratory classes▪ Documented parts and tools using MS Office Access, ensured adequate inventory

Hamilton, On

▪ Greeted clients and their pets by name when entering, creating a positive first impression ▪ Ensured all animals in care received food, water, and medications where required▪ Maintained a clean and organized clinic, responsible for locking up at the end of the day

Biotechnology

Biotechnology Technician-Health Diploma with Honours

Animal Health

Animal Care Certificate with Honours