Allison Watson Email & Phone Number

Michigan, United States

Lead team that is responsible for a variety of disciplines focused on delivering an exceptional customer experience. Customer experience areas of responsibility include but aren't limited to: - Dealer support- Social media - Ecommerce parts / accessories- Recalls- Web support- Powertrain- Marketing program headquarters- Roadside assistance- Manage large scale customer loyalty program- Ensure team members are consistently delivering through an… Show more Lead team that is responsible for a variety of disciplines focused on delivering an exceptional customer experience. Customer experience areas of responsibility include but aren't limited to: - Dealer support- Social media - Ecommerce parts / accessories- Recalls- Web support- Powertrain- Marketing program headquarters- Roadside assistance- Manage large scale customer loyalty program- Ensure team members are consistently delivering through an environment of Kaizan, lean management, and continued review of processes for ongoing improvement - Ongoing proving ground for new products and services in connection to the customer experience and issue support Show less

Omaha, Nebraska, United States

Lead 40+ person team responsible for working cross-functionally to create a strategic vision, secure necessary funding, and execute process improvements through technological innovation.- Created multiple subject matter expert teams to identify opportunities utilizing lean management tools (i.e. value stream mapping, 8-step problem solving) with recommendations on if identified gaps can be solved by process change, standard work, and/or technological enhancements- Create return on… Show more Lead 40+ person team responsible for working cross-functionally to create a strategic vision, secure necessary funding, and execute process improvements through technological innovation.- Created multiple subject matter expert teams to identify opportunities utilizing lean management tools (i.e. value stream mapping, 8-step problem solving) with recommendations on if identified gaps can be solved by process change, standard work, and/or technological enhancements- Create return on investment projections to determine if corrective actions justify realized benefits. If a strong ROI is presented (hard/soft benefits), create business case and pitch to C-suite for funding securement- Develop detailed project requirements in conjunction with IT and Supply to create a request for pricing from external vendors as well as internal IT if expertise exists - Quarterback process/technological improvement projects from detailed requirements gathering with subject matter experts to change management communication for deployment (i.e. call center Salesforce conversion, customer facing website applications, customer notifications, internal crew device rollout/workflow applications)- Regularly report out to cross-departmental stakeholders and senior staff on designated milestones, upcoming deployments, and key performance indicators- Consult and coach other departmental leadership on how to determine viability of desired projects as well as take necessary steps to bring ideas to fruition- Responsible for personnel utilization analysis and decision making to ensure full resource productivity for optimal team performance- Foster a team environment that promotes positive change through team work and encourages new idea generation Show less

Omaha, Ne

Responsible for team that managed direct sales and marketing functions for business segment totaling over $600M in annual revenue. - In addition to leading the business team, had personal sales accountability for two accounts that represented over 70% of the business line- Executed market strategy to leverage competitive position by renewing two customer long-term contracts which led to increased price and volume commitments- Developed in depth understanding of customers’ total… Show more Responsible for team that managed direct sales and marketing functions for business segment totaling over $600M in annual revenue. - In addition to leading the business team, had personal sales accountability for two accounts that represented over 70% of the business line- Executed market strategy to leverage competitive position by renewing two customer long-term contracts which led to increased price and volume commitments- Developed in depth understanding of customers’ total supply chain by making on-site visits to operational facilities and laid out detailed plans with internal operating personnel for increased product throughput- Facilitated regular meetings on an individual level as well as among c-suite leadership to foster relationships and create a partnership environment- Addressed outstanding customer issues such as outdated process reporting between local operating teams to reduce administrative time which allowed customer to load product longer leading to increased overall production Show less

Omaha, Ne

Led five-person team that supported strategic and technical initiatives which generated $4.0B in revenue. - Led cross-functional team consisting of over 20 internal team members, two operational contractors, and 10 key stakeholders within the Mexico based company in which we were partnering to launch a new service product in Mexico - Navigated complex customer requirements in connection to operational flows, data interchange, and billing transmission- Provided ongoing support… Show more Led five-person team that supported strategic and technical initiatives which generated $4.0B in revenue. - Led cross-functional team consisting of over 20 internal team members, two operational contractors, and 10 key stakeholders within the Mexico based company in which we were partnering to launch a new service product in Mexico - Navigated complex customer requirements in connection to operational flows, data interchange, and billing transmission- Provided ongoing support to executive staff related to strategic messaging and analysis in connection to board of director updates- Transitioned business segment out of 20-year old analytical software to a modern platform for increased speed and data accessibility Show less

Omaha, Ne

Managed over 50,000 Intermodal domestic containers that supported $1.2B in annual revenue.

Omaha, Nebraska, United States

Led two-year capital project for developing Oracle BI solutions; cross-functional committee participation; led strategic initiatives.

Omaha, Ne

Various positions as a manager in finance from Financial Analysis, Project Development and Car Accounting.

Omaha, Ne

Bachelor Of Arts (Ba), Finance, General

Masters Of Business Adminstration, 4.0