Allie Waugh Email & Phone Number

Denver, Co, Us

United States

As a Senior BSA, I will be working with a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. I will represent a key role in helping First American continue their innovative approach to building and delivering advanced solutions to their markets. I will be responsible for analysis and translation of business requirements into system definitions and recommended solutions. I will focus on system-related data to answer specific business and technical questions.

Wayne, Pennsylvania, United States

• Provided early and mid-stage startup company projects with technical development business analytical expertise. • Responsible for working with product owners in identifying and defining improvements to features, customer and user journey mapping, gathering information to make decisions, ensuring quality assurance and testing solutions for startup products. • Worked closely with stakeholders, product managers and product owners to understand their needs and translate them into user stories and functional requirements. As such, established strong stakeholder connections and prioritized exceptional service.• Served as the primary contact for application configuration and issue resolution within scrum team. • Worked closely with vendors, clients, and internal teams for system enhancements and data integrations.• Conducted assessments to determine gaps, risks and the pros and cons of various technical options in the context of the project portfolio.• Created user stories and stocked the product backlog. Groomed the backlog by refining, identifying and prioritizing user stories based on business value and identified which ones will be in the next Sprint.

Denver, Colorado, United States

• Acted as liaison between customer groups across the Department and ITS to collect input and communicate product and project status.• Utilized knowledge of Business and Product Analysis, Customer Relationship Management, Project Management, Change Management, Workflow Management, System Analysis and Evaluation to support and manage software projects.• Partnered with the Business users and IT teams to capture the business context - problem, current state, desired future state, objectives, business needs and impacted user groups.• Played a critical communications role by interacting with users and with developers and QA personnel.• Collaborated with stakeholders to gather requirements and feedback, manage expectations, and provide vision and direction to product development.• Assisted Manager of Portfolio and Programs to analyses for proposed products and services to aid management with implementation decisions.• Responsible for the direct supervision of 6 business analysts on the PMO team.• Assigned duties and responsibilities to staff; develops and establishes procedures for operating and maintaining required administrative systems.• Mentored and coached the BA team to reach their highest potential. • Drove staff development initiatives to instill shared goals and enhance core competencies across the Division.• Promoted teamwork, encourages, and communicates across ITS teams. • Established expectations and provided employee performance feedback on an on-going and annual basis.• Workfront Administrator working with multiple teams to manage, consult, create and configure solutions. • SharePoint Administrator for the PMO to create and modify content.

Fort Lauderdale, Florida, United States

NRT REOExperts LLC (subsidiary of NRT) Management• Managed a team of business analysts and co-managed a team of DBAs and application developers. • Produced and maintained internal IT policies, procedures, organization documentation, task logs, resource management, scheduling and Statement of Work documentation. • Supported the management team to streamline cost effective business solutions.• Communicated effectively and acted as the technology liaison for internal departments, vendors and external clients. • Utilized solid SQL skills to develop key performance indicators, data analytics, and ADHOC reporting.• Operated in a fast-paced environment with varying delivery methodologies.Business Analytics• Gathered requirements from business users and all relevant cross-functional teams, completed workflow analysis, created test cases and quality tested applications on systems interface projects to support developers responsible for building modifications and enhancements to applications. • Researched and designed operational solutions for new applications while maintaining and enhancing existing operational applications. • Worked with various vendors to draft technical feeds that support business eligibility requirements. • Responsible for supporting user acceptance testing by providing clarity for validation efforts and production support by providing QA assistance. Security Audit• Acted as the business unit audit coordinator for both technology applications and business operations.• Prepared responses to internal, vendor and client audits in collaboration with various departments.• Demonstrate knowledge of a broad range of risk assessment / management concepts including but not limited to auditing methodologies and approaches, Information Security Policies, and Information technology standards and procedures. • Conducted and participated in client onsite assessments. • Managed remediation plans associated with findings found during assessments.

Denver, Colorado, United States

First American REO Servicing• Responsible for database administration within MS SQL Server including backups/restores, performance monitoring, disk usage, and report gathering.• Daily tasks included a mixture of new development and maintenance of existing code, forms, and reports.• Rewrote programs and reports to adapt to new requirements as an example; migrated all reporting from SAP Crystal Reports and MS Access to a MS SQL platform and Cognos business reporting platform. • Assisted developers within an ASP.NET platform defining application requirements, coding, and testing of software.

Denver, Colorado, United States

• Completed market analysis upwards of 25 Market Plans daily by reconciling broker price opinions, second opinions and appraisals.• Solicited real estate agents to complete broker price opinions and second opinion values.• Managed the timely disposition of real estate owned properties on multiple software platforms.• Duties include property management, broker and vendor management, escalated expense approvals, vendor training, contract negotiations of foreclosed residential properties to the point of sale.

Mas, Information Systems Security And Database Admin

Ba, International Business

Project Management Certification, Information Technology Project Management

Graduate Cert In Computer Programing, Information Systems