Allison Westerheide Email & Phone Number

Lakewood, OH, US

Cleveland, Ohio, United States

Detroit Metropolitan Area, MI | Fort Collins, CO | Cleveland, OH

Act as a first point of contact for customer inquiries. Educate customers on product features. Aid customers with online marketing strategy to drive engagement contributing to increased sales and success! I show the customer how important they are to me and the business by interacting in a friendly, helpful, and positive way.

Cleveland, Ohio, United States

Responsible for implementing a pivot from the pre-COVID-19 in-person service model to a virtual service model and moving clients through the continuum of supportive services.

Cleveland, Ohio, United States

Fort Collins, Colorado Area

Display excellent and friendly customer service to the public to maintain positive and productive relationships. Cultivate, care, and enhance the landscaping and grounds for Fort Collins downtown flora, parks, water features and irrigation that results in keeping downtown Fort Collins clean, safe, and enjoyable for residents and visitors.

Fort Collins, Colorado Area

Promoted from Level 1 to Level 2 for meeting metrics - retention, sales, quality and service related to inbound customer calls regarding cable, internet, and telephone billing and repair issues. Received bonuses for identifying customer needs and providing services to meet their needs.

Okemos, MI

• Assisted numerous businesses to help them achieve their sales, marketing goals and measurably succeed online. Handled marketing, design, and development projects with an acute attention to detail.
• Optimized client websites for search engine results, including performing keyword and competitor research and creating valuable website content and calls to action using WordPress, HubSpot, and DNN content management.
• Created email marketing campaigns for lead nurturing using MailChimp and Constant Contact
• Ran analytics and AdWords campaigns and created monthly reports for client websites
• Facilitated logistical operations for the Company's first live webinar
• Developed and refined HTML and CSS skills for styling webpages and creating design filesSummer Internship led to ongoing employment during academic year and performance resulted in position being offered post-graduation.

East Lansing, MI

Organized, led, and managed a team of campus reps to promote student use of an emerging educational website which focused on connecting students with their classmates for notesharing and study group formation.

Retail Merchandiser for a social expressions organization committed to making the world a more thoughtful and caring place. Collaborate with retail store managers on display set up of greeting cards, and inventory management.

Cleveland, OH

Support Employee Services: accounts payable, payroll, and employee services departments. Helped department run smoothly by accomplishing tasks. Improved communication process and efficiencies within the department by getting materials/mail to the right processor. Process new hire pay rates, and employment related forms, travel expense reports. Created a.

Beverly Hills, MI

I successfully delivered the ACE Hardware mission to deliver outstanding customer experience by greeting customers, providing personal service assisting customers locate merchandise, and processed customer transactions accomplishing the goals of minimal customer waiting to better than the competition!Promoted loyalty through developing the customer.

Bachelor Of Arts (B.A.), Media And Information

College of Communication Arts and Sciences - GPA: 3.3 / 4.0

Bachelor Of Arts (B.A.), Marketing

Activities and Societies: Alpha Kappa Psi - Professional Business Fraternity (New Member Education Chair and Web Master), Women in.