• Cultivate strong relationships with existing clientele through email, text, video and phone calls to understand their needs, offer tailored solutions to meet their unique requirements, capitalize on new opportunities and generate sales • Identify new prospective clients and proactively approach them to promote products and services, aiming to build and expand clientele and generate sales• Conduct product demonstrations, presentations and technical discussions with prospective clients to showcase the value and benefits of products and services • Collaborate with designers, engineers, project managers, logistics coordinators and installers to bring client retail display concepts to life, respond to customer inquiries, provide quotations and address concerns • Stay updated with industry trends, competitor products, and emerging technologies to remain competitive and offer clients the most effective solutions for their needs • Participate in trade shows, exhibitions, and industry events to represent the company and generate new leads • Prepare sales reports and forecasts, tracking my performance against set targets and goals • Ensure all sales and product development are made to respect customer needs and specifications

• Collaborated alongside the VP of Business Development on all projects to maintain client accounts, process project inquiries, and generate sales • Develop and maintain a deep understanding of manufacturing products and solutions, including technical specifications and applications• Manage all ERP / accounting system activities including opening sales orders, preparing quotations and running sales reports • Collaborate with internal departments and external partners to fulfill client requirements and execute projects • Help to conserve the VP’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; and initiating communications • Assist with the coordination, design and preparation of presentations and meeting materials• Assist with the reconciliation of invoices and other associated finance requests relating to client activity • Responsible for onboarding all new administrative employees • Provided administrative support to other Senior Executives including the President

• Evaluate and manage customer purchase orders frequently exceeding over one million dollars in value • Assess inventory and source customer orders from suppliers • Tracking the flow of inventory in and out of the warehouse • Assisting and collaborating with managers, project coordinators, engineers, sales associates and vendors to ensure customer needs are fulfilled while satisfying Lakesides’ policies, initiatives, and business goals• Documentation and file management• Acting as the main point of contact for customer order inquiries • Accurately entering data into the company business system• Assisting with billing summaries and invoicing• Maintaining correspondence with customers through email, website portals, status reports and phone calls

• Obtaining, generating, tracking, assembling and sending documentation• Reviewing and revising electronic data • Engaging in direct communication with customers, including responding to requests for information, order status, and documentation• Creating and distributing commercial invoices• Retrieving, auditing and distributing new vendor purchase orders – updating data, status and dates through Lakeside’s business system (IFS) and various customer portals• Assisting and collaborating with customer service representatives, project coordinators, inside sales associates, engineers and vendors

• Successfully curated over three-hundred invoices per month• Assisted management with implementing a new electronic filing system to ensure the security of data• Recorded sensitive and confidential information in company databases • Consistently met weekly and monthly deadlines• Created monthly financial reports

• Memorized over 100 menu items to create custom food and drink recommendations• Meticulously managed cashflow operations totaling $2,000-$8,000 per shift• Anticipated customer needs to provide high quality customer service and ensure customer satisfaction• Successfully resolved customer issues and complaints• Warmly greeted patrons to develop relationships that resulted in customer satisfaction and loyalty