• Define and execute systems strategies to drive growth and scalability across enterprise technology, including marketing, sales, and order-to-cash.• Lead large-scale M&A migrations, managing multiple integrations per year, consolidating systems, processes, and data across CRM platforms to ensure seamless transitions, minimize disruptions, and drive operational alignment.• Collaborated with the Transformation team to launch the SAFe Agile PI planning process for the Enterprise Applications team.• Established and led the Center of Excellence (CoE) for the Lead-to-Opportunity process to align corporate priorities, enhance operational efficiencies, optimize systems, tools, and workflows to uphold corporate standards.• Partnered with Sales, Marketing, and shared corporate services to streamline processes, eliminate friction, and boost productivity and retention.• Led a Salesforce data cleanup initiative, reducing bad account data by 61% through duplicate elimination and enrichment of 30,000 records. Archived 144,000 obsolete accounts to meet corporate standards.• Designed the integration of ServiceNow with Salesforce, streamlining ticket creation, routing, and approvals.• Cultivate strong partnerships with third-party system integrators and vendors to ensure successful enterprise project delivery.• Spearheaded the Tier 1 Salesforce Admin Support team, who now manage over 115 weekly support tickets (1,500 quarterly) with a 29% growth rate from acquisitions. Instituted an intern program, recruiting and mentoring top talent. Built the first internal Knowledge Base following Knowledge-Centered Services (KCS) principles.• Designed dashboards and reports to provide insights into performance and inform strategic decisions.• Championed business process improvements across functions, collaborating with Sales and Partner Operations, and Finance to develop scalable processes.• Build reusable processes, enablement tools, and reporting to standardize and scale operations.

• Managed sales operations for hosting accounts, Canada and Latin America Service Providers, and US-based cable MSOs, supporting over $200M in estimated revenue in partnership with two Operating Area Vice Presidents and over 40 sales managers and system engineers.• Served as a trusted advisor to Sales leadership, conducting sales finance planning, order pipeline analysis, and goal attainment assessments to inform strategic business decisions.• Led weekly business reviews, facilitating VP-level forecasting calls, QBRs and key account deep dives to enhance sales cadence and revenue tracking.• Supported field sales in opportunity development by assisting with deal structuring, pricing, and approvals to drive optimized sales outcomes.• Spearheaded outboarding for Brazilian and Mexican distributors, improving partner engagement across Latin America.• Streamlined the non-standard pricing process for Latin America, increasing enterprise wins by adapting pricing strategies to address high landed costs in the region.

Senior Manager of Global Sales Operations with locations in APAC, EMEA, Latin America and US. 1998 - 2002• Directed global sales operations across APAC, EMEA, Latin America, and the US, redesigning processes to improve productivity and efficiency.• Led compensation and commission management for direct and distribution sales channels, aligning incentives with sales objectives.• Developed and launched strategic initiatives to strengthen customer relationships and enhance sales productivity, earning recognition as the first sales support leader invited to the President’s Club.• Managed a $300k budget and led a team of six, overseeing key customer support functions and driving operational improvements. - Manager, Customer Support 1995 - 1998• Improved customer support by implementing call distribution software, realigning responsibilities and incorporating new channel strategy. Reengineering efforts saved $60K annually.• Collaborated with engineering/sales departments to develop programs instrumental in achieving ISO9001 certification.• Managed $300K budget and 6 staff members.- Revenue Accountant 1993 – 1995• Responsible for invoices, credits, price adjustments and journal entries for 4 international subsidiaries.• Network Administrator 1992 – 1993• Supported 400 end users; developed and processed reports. Attained Novell certification.- Sales Assistant, 1989 – 1992