Serve as a billing and government funding liaison for a multi-state telecommunications company. Specializations in quality control, training, and internal process improvement with particular attention to deadlines, detail and accuracy.• Ensure all internal orders are worked by monthly billing cycle deadlines with the order count ranging up to several thousand. • Manage federal discounting, reimbursement, and form filings for over 300 schools and libraries throughout multiple states in regard to the USAC E-Rate discounting program.• Conduct quality control on all internal orders and complete billing verification reconciliation for resell accounts.• Complete switch and AS400 terminal changes for long distance carriers and customers.

Served as a specialist in the customer service field for a Fortune 500 company and one of the largest insurance and financial services companies in the country. Specialized in training, counseling, and supervisor-level conflict resolution via inbound telephone contact with internal employees regarding property and casualty insurance products and complex billing. • Recognized as a top ten company-wide performer.• Served on numerous committees, internship assignments, and special project teams. • Received an Outstanding rating on all performance evaluations since beginning employment.• Promoted Continuous Improvement through individual ideas and contributions:- Researched, designed, programmed, piloted and implemented a JavaScript reference tool for company-wide usage, which saved over $150,000 annually in employee time.- Researched, developed and piloted a system for tracking and distributing call data, which decreased call volume by 16% for center-wide inter-department calls within one month of implementation.• Organized volunteer events and raised associate donations of over $10,000 for various charities.Maintained a 100% Technical Quality rating over twelve consecutive months.

Served as a multi-department supervisor and bookkeeper for a group of residential property management companies. Specialized in time and project management, budgeting, and market analysis. • Supervised daily office operations.• Managed over twenty residential properties within the Amarillo area. • Proposed and implemented pricing model changes, generating an 11% increase in gross profit within one year of implementation.• Managed financial data, submitted budget proposals, and compiled financial reports on a daily basis. • Interviewed potential contract laborers, selected bids, and coordinated maintenance and rental make-readies.• Managed scheduling and project deadlines for all direct reports.• Trained new hires in company procedures and job expectations.• Completed payroll for all employees and all AR/AP transactions with check signing authority.

Specialized in office operations, managing financial data, and providing customer service for multiple store locations.• Validated and corrected discrepancies on payroll timesheets for over twenty employees on a weekly basis.• Compiled and entered accounts receivable reports, invoices, inventory updates, and completed bank deposits for multiple store locations on a daily basis.• Screened and approved business clients for charge account eligibility.