Allison Albrecht Email & Phone Number

Sydney, Nsw, Au

Mountain View, California, Us

Selected to design and execute a tech-led, scalable programmatic engagement model based on Customer Success principles to proactively guide customers through the customer journey. Included systems selection and integration, cross functional alignment to the customer journey, and creation of technical media.Concurrent oversight of Global Customer Success strategy and KPI achievement.

Mountain View, California, Us

Head of the Customer Success Management organization Reporting to Chief Customer OfficerOversee global results in EMEA, APAC, AMERDedicated to leading a world class team focused on outstanding customer outcomes. First leader brought in to design and execute a world class Customer Success motion. Strategically built a team including Field Enterprise, Commercial, and International segments. Growth of 4 -> 40 CSM regions in 24 months and $300M+ ARR coverage. Invested in customer advocacy and business value realization leading to long term, successful deployments and relationships. Raised NRR to 130% over tenure.

Seattle, Wa, Us

Head of Renewals for Americas, including United States, Canada, LATAM, Channel, and Federal marketsAnnual quota of $700M+Reporting to Customer Solutions VPOversee 6 front line Managers and org size of 70 reps Forecast revenue, retention, adoption, and KPI metrics Present to C-level, SVP executives during weekly/monthly business updates and quarterly reviewsDeliver insight and collaborative feedback during Sales, Marketing, Support, Development, and Operations’ respective staff meetingsAnalyze data to track risk and mitigate customer churnManage cross-departmental initiatives focused on customer advocacy, scale, and growthQuota setting and growth planning to forecast headcount and resource needsDesigned and implemented a global Customer Success training program on new product launch. Provided 100+ hours of additional oversight to ensure success of the program.

Seattle, Wa, Us

Team Manager, Customer Success 2016: USCA Mid-Market & Healthcare 2017: USCA Enterprise 2018: USCA Enterprise Revenue and Retention Rate responsibility for a team of Customer Success Representatives.Achieve or exceed monthly/quarterly/annual renewal targets and provide an accurate individual and team forecast and risk analysis.Accurately maintain a rolling 90 day forecast of renewals for a team.Coached and ramped over 20 CRMs in 2 years.Tight management and oversight of team’s pipeline in CRM system.Team management: Coaching, motivating, recruiting, hiring, training, daily management, KPI and Metrics reviews.Serve as point of escalation for critical customer issues. Work with sales and support to resolve issues and help remove barriers for the team.Provide Director with complete visibility to renewals and solicit involvement as required.

Seattle, Wa, Us

Commercial Accounts - USCAOversaw a team of 8 Customer Success ManagersMaximized account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities.Identified customer requirements, uncover roadblocks, and demonstrated strong account management capabilities to drive renewal to on-time closure.Accelerated the ramp time of new hires by providing sales, software and process training.Developed the individuals on the team through call-shadowing with immediate feedback, as well as ongoing 1:1 coaching.Provided coverage for Management when needed.

Seattle, Wa, Us

Responsible for customer retention for a specific book of Enterprise level, strategic accounts. Focused on interacting and building relationships with customers to ensure they are plugged into all the resources Tableau has to offer.Dedicated to customers' deployment, adoption, and training to guarantee customer satisfaction.

Seattle, Wa, Us

Tableau transforms the way people use data to solve problems. We make analyzing data fast and easy, beautiful and useful. It is software for anyone and everyone. Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals. Our software is for anyone with data and questions! Additionally, Tableau’s web products ( http://TableauPublic.com ) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations. Responsible for customer retention for a specific book of accounts. Quota-based, high volume sales role. Focused on interacting and building relationships with customers to ensure they are plugged into all the resources Tableau has to offer.Dedicated to customers' deployment, adoption, and training to guarantee customer satisfaction.

Washington, Dc, Us

LivingSocial is the local marketplace to buy and share the best things to do in your city. We help local businesses grow by introducing them to high-quality new customers and give merchants the tools to make our members their regulars. Account Manager - Los Angeles Major Markets+ Consistently met and exceeded monthly sales quota. + Increase revenue by acting as a marketing consultant to re-structure under-performing offers and optimize top performing features. Consult with small business owners to create over 100 new promotions monthly.+ Develop a proactive strategy to build lasting relationships. Grow, retain, and upsell to an existing client base. Educate clients on power of online advertising with LivingSocial and expansion of social media outreach.+ Analyze deal performance metrics to determine revenue potential. Proactively assess market trends and manage seasonal programs.

Pittsburgh, Pennsylvania, Us

The K&L Gates e-Discovery Analysis & Technology (e-DAT) group delivers creative, efficient, and cost-effective records management, e-discovery, and litigation readiness services to a broad range of clients across multiple industries.

Seattle, Wa, Us

Bandwidth Advisors provides data center, CDN, MPLS, wholesale internet, cloud and managed hosting consulting and brokering services to companies headquartered in the Pacific Northwest who need to secure connections across the Globe. Specialize in helping companies that require a high degree of reliability, throughput and flexibility.

Seattle, Wa, Us

Called into the alumni community of the University of Washington to facilitate donations.

Education record

Education record