• Fosters and manages business/luxury retail partnership program with a 90% growth rate over two years. • Proactively works with all team members to understand issues, identify root cause, and rollout solutions. • Implements business management tools to drive consistent processes and streamline communication with clients.

• Created an international business and managed all relevant aspects: budget, travel, service offerings, and strategy. • Consulted with executives, diplomates, and expatriates to build their executive presence through visual appearance. • Designed a stylist training course covering business-to-business sales, fashion psychology, and principles of styling.

• Researched, designed, and delivered two collegiate courses: Business English and Report Writing.• Trained over 150 international students to be effective, credible, and professional business writers and verbal communicators in the workplace. • Scored 18% higher on the teaching evaluation pertaining to student engagement compared to the faculty average. • Developed a universal grading guide implemented by all professors, appointed marker, and served as a faculty tutor.

• Managed over 55 Alumni Association accounts; achieved a 92% average client satisfaction survey score over 3 years. • Negotiated contracts, cross-sold products, and created client-specific marketing plans to ensure program growth. • Overhauled the Marsh data repository best practices and surpassed the 60,000 import goal generating 480,000 leads.

• Developed and managed the budget, database, marketing, events, volunteers, and fundraising efforts for over 7,000 alumni. • Liaised with supporting University departments and Board of Directors to facilitate the needs of the Alumni Association.