-Negotiates sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.-Builds and strengthens relationships with new and existing accounts to drive revenue growth.-Upsold $350,000 in special packages while preparing quotes for potential clients. -Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.-Stayed up-to-date on changing industry and product standards and trends related to accounts.-Drove new business development through qualifying leads, building relationships and executing strategic sales.-Identified client business needs by gaining understanding of goals, objectives and processes.-Reviewed 350 accounts quarterly to monitor and track customer satisfaction and complaints. -Exceeded YoY goals: 120%

-Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.-Built and strengthened relationships with new and existing accounts to drive revenue growth.-Upsold $40k in special packages while preparing quotes for potential clients. Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.Stayed up-to-date on changing industry and product standards and trends related to accounts.-Drove new business development through qualifying leads, building relationships and executing strategic sales.-Identified client business needs by gaining understanding of goals, objectives and processes.-Reviewed 400 accounts quarterly to monitor and track customer satisfaction and complaints. -Exceeded YoY goals: 106.9%

-Created content for platforms using Adobe CC and Canva.-Scheduled posts/ads using Hootsuite.-Created online surveys for partners and Sandoval County businesses.-Assisted market research team with various marketing projects that would engage new leads and potential partners.-Created informative and entertaining posts for partner's Twitter, Facebook and Instagram pages.-Created engaging content to catch attention of potential partners.-Analyzed trends in social media posts and followers to maximize views.-Worked with assigned team on projects to meet deliverables.

-Managed a team of 26 individuals to prompt best guest interactions.-Ran golf course social media pages on Facebook, Instagram, and Twitter.-Trained junior team members in customer service strategies and property policies.-Set and managed policies for concierge services and guest relations.-Reviewed upcoming events and plans for expected challenges.

-Developed and implemented strategies to improve guest experiences and build loyalty.-Took notes on long-term and return customers in order to deliver personalized customer treatment and service.-Created and delivered effective training materials and courses.-Maintained high employee satisfaction and performance with hands-on and collaborative style.-Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administers salaries for staff.

-Administered courses in: Public Speaking, Intro to Communication, Strategic Writing, ProfessionalCommunication and Social Media Marketing.-Set up visual aids, equipment and classroom displays to support lesson delivery.-Organized and guided activities for students, including skills practice, research and memorization tasks.-Offered complete instructional support for students unable to attend regular classes.-Distributed learning materials such as worksheets, textbooks and supplemental activities.

-Completed intense program involving real-world experience in an advertising agency.-Worked with Fortune 500 Companies on all aspects of marketing campaigns.

-Managed all the experience's social and informative events on the university's campus.-Contacted and met with existing sponsors to secure monetary and in-kind donations for the experience.-Organized detailed list of resources to help students go beyond classroom environments and delved into topics of interest.