Allison Knox Email & Phone Number

Middletown, Ri, Us

• Cultivate client partnerships by providing a high standard of customer service for guest satisfaction while booking or detailing groups • Maximize relationships with local hotel sales departments as well as Marriott global sales team to collaborate and learn best practices • Lead outside sales calls and host meetings with local companies to maintain current client relationships or create new relationships• Work to ensure hotel is excelling in occupancy, revPar, ADR and maximizing profits year over year and in comparison to the competition• Create top line budget and monitor/manage revenue department to work at meeting/exceeding monthly, quarterly and yearly goals

• Professionally corresponded with potential clients to work at providing any requested information concerning proposals, contracts, confirmation of bookings, thank you letters, follow up emails and more• Led detail planning meetings with clients to review/finalize timelines, set up, AV, food and beverage needs to finalize event orders• Created and distributed event orders throughout the hotel and reviewed at BEO meeting to prepare all departments for successful events• Reviewed all final billing with the accounting department to finalize payment with client and prospect for future/ repeat events• Exceeded assigned sales goals in all categories including group rooms, food and beverage, meeting room rental and pace

• Provided support/ guidance to banquet personnel & maintain communication with the Event Manager to ensure an effective operation• Was responsible for the appropriate and timely set up of functions and meetings while maintaining standards of food, beverage and meeting specifications• Reviewed written communication (ex- resumes& Banquet Event Orders) to determine appropriate staffing levels, room/station assignments, & buffet décor as they relate to banquets and meeting room set-ups• Made for a successful meeting experience for the meeting planner and attendees

• Led the execution of banquet function in a property with 1,100 guest rooms and 100,000 square feet of meeting space• Managed staff through large groups including plated functions, buffets and receptions with up to 2,500 guests• Worked with team members on an individual development plan and conducted annual reviews • Provided support/ guidance to banquet personnel to ensure an effective operation• Was responsible for the appropriate and timely set up of functions and meetings

Bachelor'S Degree, Restaurant/Food Services Management

Associate'S Degree, Cooking And Related Culinary Arts, General